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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

Pleased I'm with Saga

I'm so pleased I'm insured with Saga, I have home and also car insurance with them, if you need to phone them you actually speak to someone straight away, there's no press this number and then another number and then hanging on the phone listening to music for ages, also they speak clearly and not fast,they give you chance to understand what they are saying, very good customer service, also very happy with the insurance cover I have with them, yes very pleased with everything about Saga Reviewed on: 29th September 2021

The insurance cover is good

Dealt with my third party claim without any hassle Reviewed on: 29th September 2021

Great company

Efficient,thorough and fair. No complaints Reviewed on: 29th September 2021

Home insurance

Cost was my most important item at the time and Saga was able to help me there, but most importantly they remembered me the following year and did not put the costs up like other insurance companies but offered me a deal over the next few years. Reviewed on: 29th September 2021

I got great service

I paid a great price for building and contents insurance. Having had insurance for almost 40 years without ever making a claim, this year I have been unfortunate to have had a burst. I had to make a claim and was so impressed at the way saga dealt with the trauma and how quickly and without fuss I was treated. So much so that I have also now taken out my car insurance with them. Reviewed on: 29th September 2021

CLAIM FOR FIRE DAMAGE

Had a fire in outbuildings only 10 metre from our property, the loss tallied to over £13,000! Although it took some weeks to resolve due to the nature of some of the contents, we received payment in full. This helped to reduce the stress levels at a difficult time. Reviewed on: 29th September 2021

great price & great cover

surprised about the price of home insurance. I have recommended Saga to a lot of my friends Reviewed on: 29th September 2021

Saga? No Drama

I had an unfortunate accident with my Laptop screen during Lockdown - essential for on-line communication - so was extremely concerned... I was guided through the process of getting it fixed in a calm and empathetic manner, and the repair was carried out and paid for swiftly, so I was able to resume on-line with minimal fuss or delay... It’s good to know someone is there to hold your hand when you need it the most... Would have no hesitation in recommending Saga for household insurance... Thanks for being there... Reviewed on: 29th September 2021

Maureen Brooke

The setting up of the insurance when I began with Saga, and the subsequent renewal, were made very easy and all questions were answered fully and helpfully. Reviewed on: 29th September 2021

Three year fixed price deal

Their prices are fair in any case, but their three year price fix is excellent. The extras you get here, you would pay for anywhere else. Reviewed on: 29th September 2021

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