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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3105 reviews)

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4.76

Based on 3,105 reviews, last reviewed 10th Sep 2026

36300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great job. Great job. Well done. Thank you. Reviewed on: 10th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3105)

Excellent and caring insurers.

I had a claim for fire damage and Saga were very good to me. The work is still being done but I am very happy with Saga and would highly recommend them. Reviewed on: 30th September 2021

Good srvice

Phone operators are well spoken and clear in explanation of product being sold. Reviewed on: 30th September 2021

Competitive and Friendly Service

So far, always a competitive renewal quote. Reviewed on: 30th September 2021

Excellent service by Customer Advisors

Customer Advisors are always polite & helpful when I have called. A few years ago when my hall ceiling collapsed and I made a claim; Saga organised the repair promptly. They sent a plumber to fix the pipework in the bathroom, then builders to repair the ceiling and plaster the hall ceiling. I was really pleased with the standard of the Tradesman's work, Saga used to do the repair. Excellent Customer Service by Saga, hence why I have been with the company for so long. Reviewed on: 30th September 2021

Excellent and friendly service

approachable and friendly and easy to understand Reviewed on: 30th September 2021

Home Insurance

Saga are the only company to have Home Insurance and Emergency Cover all in the one Policy Reviewed on: 30th September 2021

Good customer service

Real people on the end of a phone line which is answered quickly Reviewed on: 30th September 2021

honour their promises

slight misunderstanding resulted in disadvantage to me, they rectified it promptly to my satisfaction. Reviewed on: 30th September 2021

Actually talk to a person

Brilliant service someone always there to help you, no auto answers and push a number to refer you. Reviewed on: 30th September 2021

Great Service

Prompt efficient service and good value for money Reviewed on: 30th September 2021

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