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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

My claim

I had a flood in my home, made a claim within a few days but it took Saga months to process the claim because 'they lost my file.' An assessor was appointed who visited my home once then all other communication was done over the phone. The amounts allowed for repair were astonishing. Assessor stated that their contractors could do the work for less than 1/3 of my quotes. When questioned, he was unable to confirm that said contractors were qualified. Who wants handyman working on their home? After a long battle (over the phone), I felt I had no other choice than to settle for less than 1/3 of what it cost me for the repairs. Saga promise the world but certainly didn't deliver. Reviewed on: 29th September 2021

Excellent Product and Service

Clear and easily understood product coupled with great customer care by the telephone team make this a very easy company to deal with. Explained in plain terms with little red tape. Reviewed on: 29th September 2021

Excellent value

To keep the same price for few years is excellent idea Reviewed on: 29th September 2021

Saga home insurance

Saga insurance are experienced insurance providers, with very helpful and friendly advisers. Reviewed on: 29th September 2021

Great company to deal with.

Excellant at dealing with claims Reviewed on: 29th September 2021

Super easy

I wanted new insurance fo my Motorhome & at that time my house insurance was up for renewal Saga gave the better deal super easy Reviewed on: 29th September 2021

I was very impressed by the way the customer service representative explained the details. It was extremely clear and it made my decision to proceed with the policy without any problems

Customer service representative was very friendly and explained all my questions patiently and clearly. This definitely made it possible for me to proceed with confidence and I was also able to protect against policy increases as I agreed to the quotation to be fixed for three years. Reviewed on: 29th September 2021

Excellent Buy

Extremely good value and knowing cost for next 2 years makes financial planning so much easier Reviewed on: 29th September 2021

Home Insurance

Absolutely brilliant service. After signing up we had an electrical problem within a couple of weeks which was dealt with expeditiously with no hassle. Reviewed on: 29th September 2021

Easy to deal with

Saga are a straightforward company to deal with they keep answers in plain English to any question you may have Reviewed on: 29th September 2021

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