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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1074 reviews)

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4.86

Based on 1,074 reviews, last reviewed 14th Oct 2025

98% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

truly outstanding service Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no for... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (1074)

Review of the Saga, Travel insurance:

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019

truly outstanding service

Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no forms to fill in, I was seen straight away and no quibbles afterwards. Truly outstanding service, far better than I thought possible Reviewed on: 14th October 2025

relieved traveller..

Having not travelled for 15 years, Saga was very patient and helpful. I phoned numerous times for help with my husband's illnesses and every time they were helpful and reassuring and did not make me feel as though I was wasting their time. Reviewed on: 14th October 2025

Impossible to get help

A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody there. After a while the call is disconnected. Fighting this system is bad when you are ill. The insurance is worthless. Luckily French people local to where I was sorted things and it was not terribly expensive. The knowledge that I wouldn't get help for anything should be noted. Reviewed on: 13th October 2025

Great value for such a trustworthy brand

Great value for such a trustworthy brand Reviewed on: 13th October 2025

You can always rely on Saga.

You can always rely on Saga. Easy to understand the cover required and excellent customer services if you have questions & need clarification I absolutely recommend Saga Reviewed on: 11th October 2025

Easy to understand, good communication before and du...

Easy to understand, good communication before and during my holiday, value for money. Reviewed on: 11th October 2025

Great value

As a family we have a number of preexisting conditions, but Saga gives us a good price and good cover at the same time. Reviewed on: 11th October 2025

A travel insurance claim dealt with compassionately...

A travel insurance claim dealt with compassionately and efficiently following the death of my mother.. Reviewed on: 10th October 2025

The price was very competitive especially for an est...

The price was very competitive especially for an established name in the business. I hadn't thought about choosing Saga and thought they would be quite expensive. But, when I got my quote they were way better than the competition, I was truly surprised. The service was excellent, the documents were clear and in plain English. Also, I needed a 6 day extension to my insurance, which was given free of charge. How many insurance companies would do that! Reviewed on: 10th October 2025

Perfect for senior travellers

Received detailed information and was advised that annual policy cheaper than single trip Reviewed on: 10th October 2025

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