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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.48 (152 reviews)

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4.07

Based on 152 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great cover Great cover and not too expensive for the level it provides. Reviewed on: 19th April 2025

Latest lowest rating:

1

Proving cause of death whilst abroad My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificat... Read more Reviewed on: 24th October 2024

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (152)

Review of the Saga, Travel insurance:

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019

Great cover

Great cover and not too expensive for the level it provides. Reviewed on: 19th April 2025

Proving cause of death whilst abroad

My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificates in Spain. Trying to prove that my husbands death was accidental as opposed to an underlying cause such as a heart attack is still ongoing. It’s cost me a fortune having to travel back to Menorca just to prove he drowned (personal accident) as opposed to something else and still no decision/nor payout. Reviewed on: 24th October 2024

Great value for money and very good customer support.

Great value for money and very good customer support. Reviewed on: 4th September 2024

Great cover with premium elements as standard.

Great cover with premium elements as standard. Great customer service on the phone too. Nothing seems to be too much trouble and promises are kept. Reviewed on: 24th August 2024

Great service.

Great service from start to finish. Reasonable price for full cover. Reviewed on: 12th June 2024

I developed lower back pain and sciatica after a ver...

I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned out to be private health facilities. I phoned again and spoke to a very helpful lady who seemed much better informed. But it became very clear that I was expected to use my EHIC card and get clearance from Saga for any treatment that was going to cost money. A number of hoops had to be jumped through including giving permission to get my medical records from my Dr back in the UK just in case I was going to claim for a condition I had not told Saga about. Clearly Saga were looking for any possible loophole to avoid payment. When you are in pain and unable to move more than a few steps, how was I to get to a state hospital? I was told to get a Drs report for anything that might not be covered by the EHIC card. In short I felt that the onus was on me to do everything. What did I expect? I expected a very expensive insurance to smooth the way and sort things out for me when I needed help. In the end I had to pay for a private Dr to visit me at home and give me support. Saga medical insurance had also been quick to tell me that the first amount of £70 had to be paid by me. Would they have paid the rest? Too many reports in the press have shown unsatisfactory performance by travel health insurance providers. I am sorry to conclude that I do not trust Saga Travel Health Insurance to help me when I need help. The forensic attention to paperwork could come later. My needs should have come first, that’s what I paid for, rather than me being expected to arrange everything myself. Reviewed on: 15th March 2024

As I am 80 years old I booked insurance with them at...

As I am 80 years old I booked insurance with them at great cost. I trusted their name and what a big mistake this was. Unfortunately I had a fall and was concerened about concussion as i vomited a few days later. They told me they would book a dcotor to come after waiting nearly 2hours this changed to a video consultation and then the doctor did not even join the video call. After half an hour on hold I rang Saga to be told just go to A&E. The doctor service is apparently nothing to do with them so nothing they can do!!! I left and went to A&E and after almost an hour the doctor joined the caht whivch my friend ansered he told them it was unacceptable and was told what are you going to do? I would give a zero score if it was possible. Disgusting service Unhelpful call answerers and they merely delayed any help I needed by hours. Do not waste your money on this Reviewed on: 24th February 2024

multitrip insurance cancelled after claim - no refund

Having a multi trip policy with them we were surprised that when we made a claim, they cancelled the remaining 8 months without refund Reviewed on: 30th January 2024

Excellent customer service on a claim and a renewal...

I’ve had two recent experiences one to claim a refund on a cancellation which was dealt with excellently ,efficiently and without fuss and 2nd to renew my policy after having recovered from the illness (which was complicated ) in order to assess the type of policy again , smooth sailing. , Excellent customer service, especially from Darren, who finalised my policy . Well done saga, you have a customer for life. Reviewed on: 18th January 2024

Excellent service from Saga Travel Insurance

My husband recently had a heart attack while we were on holiday in Spain. He is a very fit active man who had received no prior signs or warning of this attack but just a slight flutter feeling in his chest which he dismissed as wind or a strain. However,I wasn’t happy & suggested we attend the local hospital emergency department to get checked out where unfortunately much to our surprise following some tests my husband was admitted to the Intensive Care Unit HCB hospital where he received outstanding medical care. We were both in total shock as he required further intensive detailed & complex medical investigations & insertion of cardiac stents. As we had an Annual Saga travel insurance I contacted them to advise of our situation & the medical treatment my husband was going to require . A lady called Laura answered my call (I was quite emotional relaying what had happened to my husband)she responded to me in a very empathetic , caring & calm manner reassuring me that she would help to provide support once I had answered some relevant questions & following a medical report from my husbands Doctor General Practitioner which I understood as standard procedure. Throughout my dealings with Laura she communicated throughout & was very informative, supportive & caring asking how my husband was doing & also how I was coping reassuring me that Saga insurance would ensure we would be looked after & even assist us with our journey home if required. Saga paid for all my husbands hospital stay & medical treatments. Another lady called Lisa also contacted me following my husband’s discharge from hospital asking how we both were & if we required assistance to travel back to our home in the Channels Islands. The service provided by our Saga Annual Travel was outstanding & following our experience I cannot recommend them highly enough. We were in a strange setting away from our home without any support & the service, support & care we received from the Saga team was gold standard & we wish to say a very big thank you to both ladies that helped us to negotiate our way through a very stressful, emotional situation. Thank you & best wishes Elizabeth & Michael S. Reviewed on: 10th January 2024

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