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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.78 (1549 reviews)

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4.78

Based on 1,549 reviews, last reviewed 9th Sep 2026

43700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Unfortunately I had to cancel a trip to Canada due t... Unfortunately I had to cancel a trip to Canada due to a relative passing away. They refunded my air fare etc. without any problem. Reviewed on: 9th September 2026

Latest lowest rating:

1

Bad experience Notified Saga of a minor ear infection which was 4 days .into a 5 day treatment with antibiotics and was charged an additional premium of £852 as I wa... Read more Reviewed on: 26th August 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1549)

Superlative customer service.

When I had to call on the assistance of the holiday insurance they could not have been more efficient. Claim settled in full on our return from holiday. Everything done over the phone. Reviewed on: 5th October 2021

Helpful

Very helpful and they keep in touch with you. Not the cheapest but the best. Reviewed on: 5th October 2021

Excellent travel insurance product

Website was easy to use, covered off all my travel insurance queries and price was very competitive despite pre existing conditions. Happy with product. Reviewed on: 5th October 2021

Excellent Company, were there when I needed them.

I have used SAGA Travel Insurance on several occasions in the past. A few years ago when I became ill on a Holiday in the Canaries, I needed emergency ‘treatment’ in Hospital. My daughter, who was with me, was able to contact SAGA from the Hospital. The treatment I received in Hospital was excellent, accommodation was arranged at the same Hotel for my daughter, during my stay in Hospital. This continued on my discharge from Hospital until a Flight home had been arranged by Saga. Plus, as the flight home was at a different Airport from where we departed from, we were met on landing and driven from Cardiff Airport to Bristol Airport, where my car had been parked during our stay in the Canaries. All the ‘staff’ involved in this ‘exercise’ were brilliant and my daughter and I could not thank them enough for their professional care and support . A great Company who I have recommended, over the years, to numerous friends and family. Thank you so much Saga for all the help I received during my period of ill health, together with the support you gave to my daughter, plus the support getting us back home to the U.K. Thank you, Mrs Julie Lynch. Reviewed on: 5th October 2021

Customers really are important to SAGA

Booking a holiday or insurance with SAGA really is a pleasure. The whole experience and holiday, really does leave you feeling valued and the holiday leaves you satisfied. Thank you. Reviewed on: 5th October 2021

Reliable, trustworthy service

Went on a sruise and needed treatment. Smooth efficient service. Easy to claim and claim paid in full. Reviewed on: 5th October 2021

Easy concise quote

very pleased with the booking process and quote given. Covered everything I needed at a competitive price Reviewed on: 5th October 2021

Medical Conditions covered

Having tried many companies and search sites, we finally in desperation tried saga. Not only did they cover medical conditions which others had refused but also the price was extremely reasonable. We would have no hesitation in recommending them to anyone with pre-existing medical conditions of an advanced age. Reviewed on: 5th October 2021

Used many times

Have used 6+ times for worldwide and European travel. Good price with excellent provision. Very helpful customer service. Feel confident using. Reviewed on: 5th October 2021

Excellent Service

Very good value for money, I felt confident that if I had any travel problems they would be handled quickly and professionally . Reviewed on: 5th October 2021

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