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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.84 (1077 reviews)

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4.84

Based on 1,077 reviews, last reviewed 12th Mar 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

No hassle No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

Latest lowest rating:

1

Pedantic claim procedure designed to wear you down! I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was f... Read more Reviewed on: 12th March 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1077)

Bought online, so never dealt with customer service.

Bought online, so never dealt with customer service. Last time flight was delayed they sent me a voucher for the lounge even before the delay was announced at the airport. Reviewed on: 15th August 2025

Reasonably happy

Easy to deal with but found it to be a little expensive Reviewed on: 15th August 2025

Staff are always polite friendly and helpful with...

Staff are always polite friendly and helpful with a good listening ear.. Focused on customer care and offering advice and guidance. No hard sell focused on providing all the information required to make the right decisions. Reviewed on: 15th August 2025

We would never travel without insurance and SAGA off...

We would never travel without insurance and SAGA offer finite policies at competitive prices. Reviewed on: 15th August 2025

Professional, expert friendly staff

I had to ring about some additional health issues, each time I received excellent customer service from both the Saga call handler and the underwriter who spoke to me concerning one condition. Everything was explained clearly and they ensured they had answered all my questions and provided changes to me cover speedily meeting my new needs. Reviewed on: 15th August 2025

happy to recommend

took out an annual travel policy a year ago - with pre-existing conditions and when had to advise new diagnosed condition/medication a month or so ago, it was easy to update and pay the additional premium. not yet seen how easy/hard it is to renew but as exploring Saga holidays which would have travel insurance included, may wait a while as not travelled at all for holiday since last September. Easy to deal with by phone and online. Reviewed on: 15th August 2025

Great website.

Great website. Personable service and good aftercare Reviewed on: 15th August 2025

Better rate than other providers

Better rate than other providers who's quotes were double SAGA's Reviewed on: 15th August 2025

A Very Good Experience

Had cause to use Saga travel insurance whist on holiday in Europe which included a stay in hospital. The re patriation to the UK was well organised with a doctor escort all the way to my front door. The claim for expenses was very straight forward and speedy. Reviewed on: 15th August 2025

Excellent value and quick response.

Excellent value and quick response. Reviewed on: 15th August 2025

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