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Saga: Travel insurance reviews

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4.80
Based on 574 reviews, last reviewed 24th Aug 2025
37800% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
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1%
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1%
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3%

Latest highest rating:

4

Problem free Problem free process low cost and simple process compared to other companies Reviewed on: 24th August 2025
Lorna A's avatar
Lorna A

Latest lowest rating:

1

Very unsatisfactory Customer Service so far We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out ma... Read more Reviewed on: 18th August 2025
Fred's avatar
Fred
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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (574)

Customised for over 50's

5
Sensible and down to earth for > 50. Very good reviews gives clients confidence. Reviewed on: 25th August 2020
John Chambers's avatar
John Chambers

Great service

5
I called on behalf of my father and after waiting just a few min for someone to pick up the phone I had a warm welcome voice answer the phone. I policy was taken out and the process was easy, everything was explained to me in full. Reviewed on: 24th August 2020
J's avatar
J

Simple, quote system, good cover, sensible price

5
Simple, quote system, good cover, sensible price Reviewed on: 22nd August 2020
Mike Earl's avatar
Mike Earl

Value for money

5
Excellent cover and cares about the customer Reviewed on: 20th August 2020
Carol's avatar
Carol

saga is great

5
I needed to renew my car insurance & my current providers quote had gone up considerably! I looked for an alternative & Saga came up with the goods! Not only cheaper but offering more for my money! A win win all round! Reviewed on: 5th August 2020
bobs211's avatar
bobs211

Excellent service

5
Broke my wrist when in Corfu and my experience from the prompt medical attention to dealing with the insurance claim, everything was dealt with in a most professional manner. Reviewed on: 5th August 2020
Joyce MacLeod's avatar
Joyce MacLeod

Excellent premiums and value for money.

5
Brilliant claims team. Premium was fair. Coverage was great. No need to buy add ons like with staysure. Everything was covered easily. Reviewed on: 4th August 2020
John Andrews's avatar
John Andrews

The best

3
Very friendly and knowledgeable staff Reviewed on: 4th August 2020
John Learoyd's avatar
John Learoyd

Will actually cover you if things go wrong

4
Read all the small print before choosing a Travel Insurance provider, they are a bit more expensive, but they pay out when it really matters Reviewed on: 9th July 2019
alan dunlop's avatar
alan dunlop

SAGA, overcharging for phone quotes by more than double

1
My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019
Rebecca's avatar
Rebecca

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