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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

Alright, I guess

Webpage is very unintuitive, but I'm happy that it doesn't have any running costs to have an account. Reviewed on: 1st February 2023

Serves a purpose

Been with them years, overdraft limit is about a third of the money that goes in every month. Wouldn't increase it when we got close to it; didn't even ask what we wanted (when £100 would've been fine). A but disappointed when the opening line of their recorded message is about customers who might be struggling. Reviewed on: 1st February 2023

Great, Basic Account

I needed a separate current account away from my mortgage/current account. No extras or fees but does the job. Recommended! Reviewed on: 1st February 2023

Good

Nice customer relations service Reviewed on: 26th January 2023

They blocked my account with £80k in it

It doesn't deserve any stars at all. The Bank is full of conmen who haven't got a clue of what they are talking about. I am disabled and opened a Bank account after speaking with them. They advised to open Basic account as I don't have to come to Bank and there is no monthly payment. I opened the account and advised them on two occasions that I will be receiving payment from my previous employer and they advised that it is fine. On 13 Jan, they blocked my account as 13k came into the account. They called me and asked paperwork despite me telling them in advance. I sent the paperwork and someone called on 16th that everything is fine and there will be no issues. Did few transactions on card and card got blocked twice. Called them and removed block again. One of their advisors mentioned to do BACS instead of more card transactions as it is basic account. on 17th, I tried to do some BACS transactions and they blocked the account again. Spoke with few people and was told that someone will call me back but no one did. Today is 23rd and I spoke with them. The guy over the phone wants me to come to branch when I am disabled and bed bound. I literally advised everyone on the phone that I am disabled hence I opened Basic account. The lad on the phone kept advising to come to branch even if I am disabled. Spoke with my son and they kept arguing. The lad on the phone made me feel as if Santander is making fun of disabled people and don't care. I also offered his Santander staff to come to house but he rejected. They still have my 80k and I will be taking legal route. AVOID THIS BANK AT ALL COST. YOU WILL LOSE YOUR MONEY AND PEACE OF MIND Reviewed on: 23rd January 2023

Santander is a good bank

I have been with this bank for years now, when it was called Abbey National and they are a good bank. I have no complaints. My only complaint is that my local branch has closed down. Reviewed on: 15th January 2023

Perfect account

I needed to get my finances back on track and found Santander to be the perfect bank to help me achieve this with their basic account Reviewed on: 14th January 2023

Useless not great customer relations

If I could have put no stars above I would have done Reviewed on: 13th January 2023

Only bank on the high street

The staff are always on hand to help and there is Wi-Fi in branch to solve any problem Reviewed on: 12th January 2023

Nice,easy,job done

Switched easy for me, cash incentive, little sales pressure, great app. Very pleasant experience. Reviewed on: 10th January 2023

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