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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (322 reviews)

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4.10

Based on 322 reviews, last reviewed 26th Mar 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Santander Curent bank account. Santander is always there for me and they give me a sense of belonging. Reviewed on: 26th March 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (322)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

Nice,easy,job done

Switched easy for me, cash incentive, little sales pressure, great app. Very pleasant experience. Reviewed on: 10th January 2023

balls up

not allowed to order new cheque book Reviewed on: 1st April 2022

The current account has been checked and is working perfectly

I've had 2 current accounts so far on separate accessions and am very happy with the service Reviewed on: 30th March 2022

Fair and caring

Santander Bank is fair and caring with customers, my oldest bank. I have had great experience with them with financial support, credit card facilities. Their banking app is good, guiding customers against online fraud. I have enjoyed banking with them, helpful. Reviewed on: 29th March 2022

THE LISTENING BANK BANK

I have been Banking with Santander from the Old Abbey National Days and very happy with their online services and also their electronic feed backs. Reviewed on: 28th March 2022

Excellent service

Excellent online services keeping well informed with daily management of my account Reviewed on: 24th March 2022

They been amazing for me

They help me so much when I got scammed and I’ve just been very loyal Reviewed on: 10th March 2022

Rubbish

Find another Bank. I used to have an Abbey National account until they bought it out. I now have to pay Spanish tax on the shares I acquired through Abbey. Reviewed on: 10th February 2022

Very poor customer service

Santander have systematic closed all our local branches. I never wanted to be their customer, but they bought Alliance & Leicester and Abbey National that we had accounts with. I don't like them as I feel neglected. Reviewed on: 10th February 2022

Outstanding service

Following the death of my wife I was very reluctant to set out on the road to sorting out our joint account and her personal accounts after reading the stories of peoples experiences in these circumstances. I can’t explain how amazed I was when after completing an online form it was all sorted with 48 hours - amazing! Reviewed on: 2nd February 2022

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