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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (322 reviews)

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4.10

Based on 322 reviews, last reviewed 26th Mar 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Santander Curent bank account. Santander is always there for me and they give me a sense of belonging. Reviewed on: 26th March 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (322)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

I find the online banking app easy to use and staff...

I find the online banking app easy to use and staff in branch extremely helpful the downside is our branch is one which is to close which is very disappointing Reviewed on: 16th April 2025

Easy to use account, clear fees.

Easy to use account, clear fees. Reviewed on: 11th April 2025

Happy & content

I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Would recommend. Reviewed on: 2nd April 2025

Excellent customer service and product

Excellent customer service and product Reviewed on: 2nd April 2025

Excellent Banking with Santander

I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my account. I find that an excellent feature that they check my account to stop any fraudulent activity. Their staff either in the branch or over the phone are friendly, knowledgeable and always help to sort out any concerns I may have. Reviewed on: 7th March 2025

They are so rude, they mess up and don't hold themse...

They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not actually caring about there customers either. Bad! Reviewed on: 4th March 2025

Standard no frills current account.

Standard no frills current account. Online banking is easy enough to use. Reviewed on: 27th February 2025

Good customer service but interest rates well below...

Good customer service but interest rates well below the likes of Kroo Reviewed on: 27th February 2025

Pleasing Experience

Customer services were quick to answers and knowledgeable Reviewed on: 26th February 2025

On the corner or online your choice

I have been a customer of Santander from when they took over Alliance and Leicester paid off my mortgage and several loans along the way had quite a few different accounts and saved with those accounts. The staff and service are first class they have helped and guided the decisions I have made always taking an impartial stance while supplying the information needed, in a changing world stability, security and reliability are what you need Santander have and still do provide that for me. Reviewed on: 26th February 2025

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