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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1252 reviews)

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4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1252)

Moving money out is a nightmare

Trying to move money online with Santander is an absolute nightmare. the bank refused to move money to another another bank account in my name and then blocked my account. I then have to spend an hour on the phone (75% of which was waiting to speak to somebody) to unblock the account and making the transfer. This has happened so many times that I will move my account elsewhere. Reviewed on: 7th December 2022

Poor service

I was an hour and 20 minutes on the phone with them regarding a card dispute. Was transferred from person to person with very long waiting times, when the call was disconnected! Of course no one rang back. So trying to ring them again - I was told I was out of calling hours. I wish I did not bother calling! Reviewed on: 21st November 2022

Useless from start to finish

Useless from start to finish. i have relocated to Singapore, i have told Santander this on numerous occasions. i have told them i will be transferring a large sum of money from my UK account to a HSBC account in Singapore. They are fully aware. so when i transferred a test amount through, my account is now locked out and i have to wait 6 more hours for a UK call center to open. no 24 hour support. totally shocking in this day and age. Pathetic banking company who need the Elon Musk treatment! Reviewed on: 17th November 2022

I hope they go out of business

I had a stroke and was seriously ill in hospital for a few months. When I got home I found someone had got into my account and emptied it through dozens of abnormal transactions which they failed to spot, they were unhelpful, rude, blocked my mobile, refused to speak to me and responded by closing my account after 50 years as a loyal customer. NOT FIT TO BE IN BUSINESS AND ANTI DISABLED CUSTOMERS. Reviewed on: 7th November 2022

Easy to use

Easy to use use and good application Reviewed on: 11th October 2022

Stay Well Clear of Santander

The worst bank and customer service on the planet! I have had a lock placed on my account and the reason they gave me was that i have used contactless payment too much. Now considering i have spent the last 3 weeks in Singapore and never use the card as i dont want to pay their extortionate rates. I transfer from the bank to Wise. Now they have blocked it and tell me i have to buy something in Singapore and put my pin number in to release the block. Its the only way i can unblock it! Santander are a joke and i shall be closing the account down because of this. Complete failures! still waiting on the line for the fraud team to unblock this bar and been waiting over an hour so far. i am stuck in Singapore without access to my money. Reviewed on: 9th October 2022

Account is locked and unable to speak with an actual person

Guys what is going, my account is locked out. I’m stuck 100’s miles from home with no access to money. I’ve rang your numbers 34 times, been transferred twice, been hung up on 20+ times been in the queue to speak to someone for over 2 hours 3 times then been cut off. I need access to my account please resolve this Reviewed on: 23rd September 2022

Easy banking

Pays me interest and cash back on certain direct debits which is a little bonus. V easy to arrange transfers to other people and I find the banking app easy to use Reviewed on: 17th August 2022

Outstanding Santander Service

Santander set the Benchmark, Purely because of the Customer Services Provided, which is Predominantly Provided with the Outstanding Standard of Customer Care this Organisation seems to Thrive upon. Reviewed on: 13th August 2022

Very happy customer!

I have been banking with Santander for more than 15 years and always been fairly happy with their service. I feel like my money is safe with them and that's what is important. I cannot recall having any issues with them. Reviewed on: 13th August 2022

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