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Santander: 123 current account (discontinued) reviews

Name: 123 current account (discontinued)
Rating: 4.10 (1277 reviews)

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4.10

Based on 1,277 reviews, last reviewed 1st Jul 2026

56% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

27%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

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Santander 123 current account (discontinued) reviews (1277)

Money back for Direct Debits: no brainer

Getting money back as a percentage of the Direct Debits I pay each month really is a welcome bonus and outweighs the money fee easily. Reviewed on: 11th January 2023

Very positive.

I love the cashback and the boost rewards. It's value for money with lots of nice incentives too. Reviewed on: 10th January 2023

Great cashback

Cashback on regular bills really helps out at the end of each month Reviewed on: 10th January 2023

Good Concept

Whilst the 123 account is a good concept, you really need to be paying utility bills for it to be worth it. The product could be refreshed and revamped to make it more current. Reviewed on: 10th January 2023

A decent bank

I have always been with Santander and had no issues with them. I am disappointed their Santander cashback/rewards scheme has been stopped and hope their is more incentive to have an account with them in the future Reviewed on: 10th January 2023

AVOID!

I wish I read the reviews before opening my back account on truspilot ... Simply AVOID!!!! (specially if you have disability or special needs) Terrible customer service, useless app and not knowable or skilled workers at the brach. Reviewed on: 19th December 2022

Moving money out is a nightmare

Trying to move money online with Santander is an absolute nightmare. the bank refused to move money to another another bank account in my name and then blocked my account. I then have to spend an hour on the phone (75% of which was waiting to speak to somebody) to unblock the account and making the transfer. This has happened so many times that I will move my account elsewhere. Reviewed on: 7th December 2022

Poor service

I was an hour and 20 minutes on the phone with them regarding a card dispute. Was transferred from person to person with very long waiting times, when the call was disconnected! Of course no one rang back. So trying to ring them again - I was told I was out of calling hours. I wish I did not bother calling! Reviewed on: 21st November 2022

Useless from start to finish

Useless from start to finish. i have relocated to Singapore, i have told Santander this on numerous occasions. i have told them i will be transferring a large sum of money from my UK account to a HSBC account in Singapore. They are fully aware. so when i transferred a test amount through, my account is now locked out and i have to wait 6 more hours for a UK call center to open. no 24 hour support. totally shocking in this day and age. Pathetic banking company who need the Elon Musk treatment! Reviewed on: 17th November 2022

I hope they go out of business

I had a stroke and was seriously ill in hospital for a few months. When I got home I found someone had got into my account and emptied it through dozens of abnormal transactions which they failed to spot, they were unhelpful, rude, blocked my mobile, refused to speak to me and responded by closing my account after 50 years as a loyal customer. NOT FIT TO BE IN BUSINESS AND ANTI DISABLED CUSTOMERS. Reviewed on: 7th November 2022

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