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Santander: 123 Current Account (discontinued) reviews

4.16
Based on 1,265 reviews, last reviewed 26th Jan 2026
200% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
55%
See only 4 star reviews
27%
See only 3 star reviews
8%
See only 2 star reviews
4%
See only 1 star reviews
6%

Latest highest rating:

5

Good interest rate for credit balances and is accept... Good interest rate for credit balances and is accepted abroad Reviewed on: 26th January 2026
A's avatar
A

Latest lowest rating:

2

Loved the 123 account why did it go? Had a 123 account loved it, then Santander changed it to basic, whilst trying to get me to upgrade to a edge account which would cost me money most mo... Read more Reviewed on: 25th January 2026
Karen's avatar
Karen

About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Santander 123 Current Account (discontinued) reviews (1265)

Review of the Santander, 123 Current Account (discontinued):

Stay Well Clear of Santander

1
The worst bank and customer service on the planet! I have had a lock placed on my account and the reason they gave me was that i have used contactless payment too much. Now considering i have spent the last 3 weeks in Singapore and never use the card as i dont want to pay their extortionate rates. I transfer from the bank to Wise. Now they have blocked it and tell me i have to buy something in Singapore and put my pin number in to release the block. Its the only way i can unblock it! Santander are a joke and i shall be closing the account down because of this. Complete failures! still waiting on the line for the fraud team to unblock this bar and been waiting over an hour so far. i am stuck in Singapore without access to my money. Reviewed on: 9th October 2022

Complete satisfaction

5
Having banked with Santander since its previous incarnations as Abbey/Abbey National, I have had one or two problems (not least my wife dying unexpectedly), but these have all been resolved with great efficiency and discretion, both in branch and at higher level. Reviewed on: 18th January 2022

Excellent cashback account

5
Very good account which pays cashback on household bills. Well worth the £2 fee for the 'lite' account Reviewed on: 18th January 2022

Good Cashback

4
Easy to use app, good online. Charges have increased though. Reviewed on: 18th January 2022

No fuss account

4
No fuss account with cash back and intrest Reviewed on: 17th January 2022

Never any issues, great service and communication.

5
Always great customer service and staff go out of their way to help me make the most of my account benefits. Always get regularly informed of any changes or updates on my account. Mobile app and online banking is easy to use. Never had any issues. Reviewed on: 17th January 2022

Rewards account users

5
Account users receive payments for selected direct debits and interest on their balance in exchange for a monthly fee of £4; our fee is always absorbed by the payments we receive. Reviewed on: 17th January 2022

Santander current account

2
bank and product is fine as long as you don't need to talk to them on the phone Reviewed on: 17th January 2022

Excellent

5
Love the way I get a little cashback for paying day to day bills. Reviewed on: 16th January 2022

Disappointing

3
rewards have gone down and down since I originally took out account Reviewed on: 13th January 2022

Good cashback

4
The cashback on bills, together with interest, means you earn more from this account than many others. Reviewed on: 13th January 2022

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