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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1247 reviews)

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4.17

Based on 1,247 reviews, last reviewed 18th Apr 2025

29% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

123 current account was reliable with good cashback I had a 123 current account with santander, and liked the cashback. The app is fairly easy to navigate but it can be tricky sometimes to access the bu... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Goodbye Santander Unable to withdraw my cash when needed. A real lack of proactive help from this bank to keep our business. All accounts now closed. Reviewed on: 4th April 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1247)

Interest rates halved - is it still worth it?

I have been with Santander approaching 3 years. Initially I was drawn to it by its interest rate and cashback. The interest rate has been halved from this month, which is disappointing. I think they should have reduced it on a tiered basis, not just cut it so dramatically. It was one of the main reasons for taking the account, and not so long ago, the monthly fee was increased too so its costing more now and earning less. Reviewed on: 1st February 2017

Earn money for paying bills.

I have earned hundreds of pounds on my current account in interest and money paid to me for paying my utility bills and mortgage. I earn about £20 a month just for banking. Reviewed on: 31st January 2017

Good overdraft and great app

Great app and good customer service Reviewed on: 28th January 2017

Changes have made this much less competitive

The 1,2,3 used to give a healthy 3% interest on balances of up to 20k, for a small monthly fee. That fee has recently increased, whilst the interest rate has been slashed in half. The amount you can earn via cash back on bills etc. has also been capped at a very small amount per month. It really is time to get looking for another bank... Reviewed on: 27th January 2017

Simply the best return on savings

If you have more than a few thousand in savings, then you can achieve the best rate, easy access cash in one account. As long as you qualify for monthly deposit and a couple of direct debits. Easy to operate on line. Brilliant! Reviewed on: 27th January 2017

Very helpful

I've always had a positive experience with Santander. Every single member of staff in different branches have been excellent and very helpful and polite. I get regular telephone calls from the mortgage advisor to check (not in a pushy or annoying way) how my house hunt is going. I think the £5 monthly charge on the 123 account is pretty high though compared to other banks. I love the app for my mobile and they have improved it recently so now it's even more useful and easy to use! Reviewed on: 26th January 2017

Easy as 123

In my local branch of Santander I have met the most friendly and helpful people whilst at the same time being extremely efficient and professional in all aspects of my account. I would highly recommend each and every member of the staff for their knowledge of all products offered and their first class customer care Reviewed on: 26th January 2017

great product!

I have always banked with Santander and find their products and customer service to be first class! Reviewed on: 26th January 2017

Good value current aaount

Although the interest rate was recently cut it still outweighs the monthly charge. Reviewed on: 26th January 2017

changing for the worse

I have always up until recently felt a valued customer of Santander 123 current account. But recently after reducing the interest on direct debits and interest on money in your account plus an increase in the monthly account fee i am no longer `breaking even'! Also I have experienced poor customer service when a cashier paid a cheque into a wrong account off mine which had personal implications. I am now in the process of researching for an alternative. Reviewed on: 25th January 2017

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