Write a review

Santander: Mortgage reviews

Name: Mortgage
Rating: 2.85 (175 reviews)

View other Santander products

2.61

Based on 175 reviews, last reviewed 16th May 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

35%

13%

47%

Latest highest rating:

5

Abdul Khan in mortgage sales I just wanted to sa... Abdul (Khan) in mortgage sales I just wanted to say thank you again for your professionalism, patience, guidance and help with changing my mortgage ... Read more Reviewed on: 12th May 2025

Latest lowest rating:

1

Don't use Santander. Don't use Santander. My re-mortgage application took 5 months (and still ongoing). Santander is basically a thief, they put me on high variable intere... Read more Reviewed on: 16th May 2025

Read all reviews See your review

About this product

Santander Mortgage reviews (175)

Review of the Santander, Mortgage:

Title deeds

Have requested my deeds 5 times,was told there would be a fee that was £250, I refused to pay it I have been told to download them.My property is 300yrs old so want the originals.On my last attempt I was told I can take a couple of months to send them to me,that was over 4 months ago and still waiting..I am disgusted that after been a loyal customer for 15yrs they can't even be bothered to carry out a single easy request.The top and bottom of it is they just can't be bothered and there attitude of we have made our money off you,now sod off.Wrll done Santander. Reviewed on: 14th May 2023

SLAS that they simply cant meet!

Renegotiated on cost of property, sent back to Santander for amendment over 2 weeks ago (which was supposed to take at most 5 working days) now risk losing our propeety because of their delays. Sort out your SLAS Santander as this is peoples lives you are ruining here! AvOID if you can! Reviewed on: 7th April 2022

Very Difficult to Deal With

Don't even THINK about using this company for your mortgage!! We sold our house in Feb. & the loan was paid off the same day the next payment was due. They drafted the payment anyway & refused to reverse it. It's now over 30 days since the closing & we're still waiting for that refund. They sent a letter last week which had to be signed & returned verifying our new address... this was covered at the closing! We finally received the escrow refund just yesterday. Why didn't they issue 1 check for both items? Because they'll make money off OUR money (which is over $4,000). When we initially refied this loan to remodel, they were horrible to deal with & it took forever to get the loan approved which delayed construction over a month. Since we already had a mortgage with them & always made payments on time, there was no reason for such a hassle. I wish I could leave less than a 1 star rating because they're the worst lender ever!! Reviewed on: 29th March 2022

Poor communication, huge delays.

My application is stuck at mortgage center for 2 weeks due to poor communication. I was supposed to complete a week ago. DO not recommend. Reviewed on: 17th March 2022

Avoid like the plague

Buyers lender uses santander we got to exchange and completion date, told money had been received we were all good to go. Packed up my entire house went to new property etc, only to be told there was a delay with exchange and that the mortgage application had been sent to the valuer, 45 mins later we are told santander have requested a return of funds and wernt prepared to lend. Absolute nightmare and costly... we lost our sale and purchase. We will never ever accept a offer from anyone who uses santander as their lender in the future. Be warned! Reviewed on: 23rd January 2022

Easy and straightforward

For a first time buyer of a property the whole process was straightforward and simple. Good service and staff were always helpful. Reviewed on: 13th January 2022

Zero Rating! Avoid at all cost!

Possibly the worst experience ever. They have a service level agreement on their website which they set themselves yet fail to deliver on. We have lost our dream home because of the time they had taken to approve a mortgage following a valuation, it should not take more than 4 weeks to make a decision following a valuation it's absolutely ridiculous! I would avoid this lender at all cost unless you have all the time in the world to wait for a decision!! Absolutely ZERO Rating Reviewed on: 2nd December 2021

Joke of a bank

7 weeks into our application for a relatively small loan on our mortgage (with a good proportion of equity) and we are still being asked stupid questions and being sent back and forth between the underwriters and info gathering team. We have been to the underwriters 4 times now, every time we need to provide more information we go to the back of the que and have to wait 9 days just for them to review the new information!!!! Cannot escalate a complaint apparently as online applications have no way of doing this. Rude unhelpful staff who sound peeved you dare to call. Sorted our loan out with Nationwide within a couple of days and told santander where to stick it. Certainly wont be remortgaging with them when the time comes and i will be switching my other accounts!!! Reviewed on: 14th November 2021

Wrong evaluation

After having my mortgage amended to another property and approved. Santander after 6 weeks evaluated the previous property instead of the current one im buying. The stress and delays is affecting my mental health. I get pushed from one advisor to another. Nobody takes any ownership. You might think you are getting a good rate trust me it isnt worth it. They are con merchants Reviewed on: 12th November 2021

They dont care about you

They do not care about you They do not care about you! Avoid at all costs. I'm being made homeless on Friday due to the amount of time being taken by Santander. I started my house move process in May. Got my final bit to sign from the solicitors in August. Told my landlord i would be out on 22/10/2021. He now has tenants moving in on that date. I have no family or friends to stay with and any money i do have now will now need to be spent on a hotel while all my possessions sit in my van outside. I just called and explained my situation again and got hung up on. I've gone to write this review and did not realise how bad the reviews are for Santander. They are shocking! I feel sick from the worry of being out on the streets. And seeing these reviews scare the life out of me. Sort it out Santander either get more staff or only take on more work when you have enough people to work it. Reviewed on: 20th October 2021

Waste of time and avoid at all costs as they will rip you off

Avoid a mortgage with these people as they will 100% try and rip you off and just because they have nice suits and offices, does not mean they are not utter scam merchants. beware and spend some time looking at alternatives and it will save you "£1000's in the long term Reviewed on: 24th September 2021

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Mortgages
from Multi Broker 0.00 from 0 reviews
Buy-to-let Mortgages
from ModaMortgages 0.00 from 0 reviews
Mortgages
from Bath Building Society 4.70 from 307 reviews

Want to see more from Santander?

Life Insurance
from Santander 5.00 from 2 reviews
123 Current Account (discontinued)
from Santander 4.17 from 1247 reviews
Choice Current Account
from Santander 4.16 from 17 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub