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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.87 (2945 reviews)

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4.89

Based on 2,945 reviews, last reviewed 2nd Jan 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very good customer service Spoke to Katie in Savings twice today. She was extremely helpful and answered all my questions Reviewed on: 2nd January 2026

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2945)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025

Patient, Understanding, Friendly

Amy and De helped me organise my passbook so I could understand they card that I understood how many accounts I had and that I knew the balances. Very patient with me. Reviewed on: 31st October 2025

Great, helpful, service

Extremely helpful and friendly staff. Reviewed on: 31st October 2025

Good customer service.

Good customer service. Helpful staff. Reviewed on: 31st October 2025

Clean , Friendly, Reliable

Centrally located branch in Glasgow, friendly staff, clear answers to questions. Reviewed on: 31st October 2025

Good, Traditional, Banking

Good contact by phone and postal applications. Local interest rates would be helping. Reviewed on: 31st October 2025

In branch service review

Kind and efficient and friendly service. Welcome pack came as advised. Reviewed on: 31st October 2025

Friendly and welcoming

Staff were very helpful and friendly. Reviewed on: 31st October 2025

As above

Professional, Knowledgeable and friendly. Reviewed on: 27th October 2025

Friendly welcoming and conscientious.

Clear, courteous and quick service. Friendly staff. Reviewed on: 27th October 2025

Face to face communication, local, Mutual

Rachel was very friendly and helpful she helped be with my paper work and banking app so as I could email a bank statement. Reviewed on: 27th October 2025

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