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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,203 reviews, last reviewed 12th Mar 2026
25% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
Visit provider site Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

Helpful, professional, kind

5
Explained savings accounts/rates clearly. Great service. Reviewed on: 28th March 2025

Friendly, professional, competitive

5
Friendly, helpful staff. Improvement in opening hours, not sure closing 1 hour for lunch is customer friendly. Reviewed on: 28th March 2025

Brilliant

5
The lovely staff are so friendly and welcoming. Very efficient service when dealing with my requests. It's so nice to have a wee chat and bit of banter - a nice personal touch. Reviewed on: 28th March 2025

Immediate, fast, efficient

5
It's great that staff are able to help without an appointment. Reviewed on: 28th March 2025

In branch service review

5
Helpful, efficient and easy to get to branch. Reviewed on: 28th March 2025

Excellent, knowledgeable, professional

5
Staff were quick to understand everything I required. Explained all I needed, excellent. But 4 people were waiting and only 1 person on desk, maybe need more staff. Reviewed on: 28th March 2025

Very very good

5
The customer service was excellent. Reviewed on: 28th March 2025

In branch service review

4
I disagree with all banks and building societies closing local branches. It is not always easy to travel into the city from home. Reviewed on: 28th March 2025

Helpful

5
Always helpful and happy to explain options available for my savings. Reviewed on: 28th March 2025

Spot on

5
Open a branch closer to home. Natalie was helpful though. Reviewed on: 28th March 2025

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