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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3203 reviews)

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4.90

Based on 3,203 reviews, last reviewed 12th Mar 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Awesome and friendly

The girls are so nice and friendly, always make you feel comfortable. Makes it so easy face-to-face and be able to speak with someone. Please don't change. Reviewed on: 19th March 2025

In branch service review

Like - in-branch privacy, tables and seating available, proper view of paperwork, local branch convenience. Not liked: internet banking for savings accounts. Reviewed on: 18th March 2025

Helpful, tidy, efficient

Always helpful and friendly, pointing out options without being pushy. Being in town obviously is the priority. Reviewed on: 18th March 2025

Reliable, accessible, informative

I appreciated the ability to open a cash ISA by post. Reviewed on: 18th March 2025

Trustworthy, reliable, friendly

The personal touch builds confidence and trust. Reviewed on: 18th March 2025

Local, helpful, value

Lovely to have a local branch with friendly staff. Reviewed on: 18th March 2025

Genuine, honest, trustworthy

Your prompt answering of the phone is very refreshing and shows you truly care about customers. Reviewed on: 17th March 2025

Excellent bank service

Excellent service at the Aberdeen branch. Reviewed on: 17th March 2025

Great local service

Local branch. Great staff and service. Reviewed on: 13th March 2025

Straightforward

Very helpful and straightforward experience today. Reviewed on: 13th March 2025

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