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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 2,945 reviews, last reviewed 2nd Jan 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
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0%
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Latest highest rating:

5

Very good customer service Spoke to Katie in Savings twice today. She was extremely helpful and answered all my questions Reviewed on: 2nd January 2026
Susan Y's avatar
Susan Y

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2945)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

4
Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025
wemweb's avatar
wemweb

In branch service review

5
Kaia was very knowledgeable and efficient. Reviewed on: 27th October 2025

In branch service review

5
Found staff friendly and informative. Reviewed on: 27th October 2025

Staff are attentive

5
I am always very impressed with I come into the branch. Reviewed on: 27th October 2025

Phenomenal

5
Staff demonstrate good communication skills. Reviewed on: 27th October 2025

Excellent

5
Dealt with promptly. Good service. Reviewed on: 27th October 2025

Friendly, Efficient, Caring

5
Very friendly, efficient customer experience as was very handy to have local branch long may it continue. Reviewed on: 27th October 2025

Friendly , helpful and Scottish

5
Helpful and feels like a good more old fashioned service, that is meant as a compliment regarding, old fashioned. Reviewed on: 27th October 2025

Very good

5
I find the staff very helpful and easy to speak to an I like how they fill in all the forms for you. I feel relaxed. Reviewed on: 27th October 2025

Friendly, efficient, accessible

5
Staff very helpful and the branch is local to us. We were made to feel welcome and that we belonged here. Reviewed on: 27th October 2025

All above based on my own experience.

5
Personal attention face to face and attention to detail. Reviewed on: 27th October 2025

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