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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3169 reviews)

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4.89

Based on 3,169 reviews, last reviewed 2nd Mar 2026

28% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Scottish Building Society I opened a Regular Saver and paid into it last month. I went back this month and Gerard the cashier remembered me from last time and greeted me with a... Read more Reviewed on: 2nd March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3169)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Friendly, professional, efficient.

Super friendly experience. Super efficient we have that you are a SBS based in Scotland and no external call centre. I cant think of anything to improve on our experience today. Reviewed on: 24th November 2025

Brilliant

Always a joy to visit. Nice to be talked to and have interaction with people. Reviewed on: 24th November 2025

Helpful, Personal, Informative

I have been provided with helpful informative advice. Staff are reassuring. I like that fact it's a Scottish institution. Reviewed on: 24th November 2025

Happy Staff

All branches seem to be aware of account. Reviewed on: 24th November 2025

Friendly, Professional, Convenient.

I use Troon Branch regularly and always receive excellent service. Reviewed on: 24th November 2025

Excellent, Face to face, staff know me.

Always receive excellent service both in Troon and Glasgow. Absolute pleasure to deal with society . Finds dealing with back of Scotland a dreadful experience. Reviewed on: 24th November 2025

In branch service review

Very helpful provided with good information. Reviewed on: 24th November 2025

Customer Service Good

Was able to speak to someone on the phone and got all that I needed attended to. Reviewed on: 19th November 2025

Saving with Scottish Building Society.

Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish Building Society.,where Lorraine has been particularly helpful. In the past few days,Sophie in the Aberdeen branch and Kaia ,in Edinburgh ,have provided invaluable,accurate information relating to a possible reinvestment of matured funds. For any company to have such a high calibre of employees strewn across the “ four corners of Scotland speaks volumes for the high standard of the recruitment employed by Scottish Building Society. It goes without saying that I would recommend this institution to anyone wishing to find a home for their savings. Well done to all concerned…….and thank you. Reviewed on: 18th November 2025

Happy customer

It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can understand. All of which leads to calm efficient and effective communications and positive outcomes and experience. Reviewed on: 17th November 2025

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