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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.87 (2945 reviews)

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4.89

Based on 2,945 reviews, last reviewed 2nd Jan 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very good customer service Spoke to Katie in Savings twice today. She was extremely helpful and answered all my questions Reviewed on: 2nd January 2026

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2945)

Review of the Scottish Building Society, Savings:

Troon branch review

Friendly service, new account passbook arrived quickly. Loyalty ISA: Could the application form for new financial years not be made more streamlined for existing account holders. Reviewed on: 29th June 2020

We'll remain customers

Polite, courteous service. No queues. Reviewed on: 28th November 2025

Face-to-face, friendly, Scottish

I was helped with my maturity paperwork - always helpful and friendly. Reviewed on: 28th November 2025

Easy, quick, efficient

Staff always make it easy to do business. Reviewed on: 28th November 2025

Professional, knowledgeable, value

Gerald was professional and helpful and able to deal with my reqyests first time. Well done. All the other staff always make me feel welcome and valued as a customer. Well done team. Reviewed on: 28th November 2025

Helpful, polite, professional

I have received excellent customer service and clarity in opening my ISA. Friendly staff and an easy process. Reviewed on: 28th November 2025

Local, good products

Excellent service from the Queen Street, Glasgow branch. Reviewed on: 28th November 2025

Efficient, easy, pleasant

Quick at answering the telephone call. Reviewed on: 28th November 2025

Fair, effective, understanding

Easy to get information via telephone. Reviewed on: 28th November 2025

Good all round

Very good, pleasant staff. Not much to improve on. Reviewed on: 27th November 2025

Excellent help only a phone call away!!

I had a query about opening a new ISA account on line, the problem was resolved quickly and in a very helful manner, I really appreciate being able to speak to a person without having to go through endless press 1, press 2, press 3, etc. First rate customer service. Reviewed on: 27th November 2025

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