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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.88 (3082 reviews)

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4.89

Based on 3,081 reviews, last reviewed 7th Feb 2026

46% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service and very knowledgeable person. Excellent service and very knowledgeable person. Reviewed on: 7th February 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3082)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

It’s always a warm friendly experience coining into...

It’s always a warm friendly experience coining into the Glasgow branch Reviewed on: 4th February 2026

Friendly, helpful staff.

Friendly, helpful staff. Only grip I have is when a branch has a planned closure it goes on their website or in the branch - I don't want to have to check online that they are open before heading out. Reviewed on: 4th February 2026

Very helpful and friendly at Galashiels’s office

Very helpful and friendly at Galashiels’s office Reviewed on: 4th February 2026

Excellent service from Shirley and Natalie

Excellent service from Shirley and Natalie Reviewed on: 4th February 2026

Always warm, happy,enviroment.

Always warm, happy,enviroment. Nothing is ever too much for them. Reviewed on: 4th February 2026

Really excellent service.

Really excellent service, loraine was very helpful in the glas Reviewed on: 4th February 2026

Great service, professional and competent.

Great service, professional and competent. Reviewed on: 4th February 2026

Very poor communication and service to members

Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement to verify account when Scottish Building Society have paid interest to this account previously. Tried to phone to discuss need for statement to find they are not open on Wednesdays !! In 2026 Scottish Building Society needs to improve it's communication and efficiency to members. Reviewed on: 4th February 2026

Loraine Kane 5 star advisor

I opened a Regular Saver Account recently at the Queen Street Branch and received good advice about what was best for my circumstances by Loraine Kane who is the Member Relationship Assistant and a valuable asset to her customers and Scottish Building Society. I have been a customer for years and I think anyone wishing saving advice should go to 78 Queen Street. Reviewed on: 30th January 2026

Excellent customer service.

I locked myself out of the online banking system and Shirley ans especially Shannan helped me get back on track. Shannan has a lovely way with her and she was very patient and helpful while talking me through the process. Reviewed on: 27th January 2026

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