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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3170 reviews)

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4.89

Based on 3,169 reviews, last reviewed 2nd Mar 2026

28% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Scottish Building Society I opened a Regular Saver and paid into it last month. I went back this month and Gerard the cashier remembered me from last time and greeted me with a... Read more Reviewed on: 2nd March 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3170)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Available, efficient, friendly.

Friendly efficient service. I like the fact that there is face to face contact. Reviewed on: 7th November 2025

Welcoming, Efficient, Reliable

Great to be able to talk with Knowledgeable people in branch and for them to efficiently help. Reviewed on: 7th November 2025

Dependable, Reliable, Friendly

Excellent customer service. Really impressed with your online offering would love to see a SBS mobile App. Special mention to Lorraine Thomson at Galashiels who was so helpful with online application. Reviewed on: 7th November 2025

Professional, Friendly, Efficient

My query was handled quickly and in a professional and friendly way. Reviewed on: 7th November 2025

Old Fashioned experience.

Nice environment friendly efficient staff. Reviewed on: 7th November 2025

Competitive, Service, Products

Great local service, competitive savings rates, at ease during visit, easy to understand products and options. Reviewed on: 7th November 2025

Helpful, Knowledgeable, Friendly.

Very informative, helpful staff at all times. Reviewed on: 7th November 2025

Professional, Friendly, Helpful

We went into Edinburgh branch and were seen and dealt with in a professional manner. We have had a couple of queries and the telephone conversations we had with the staff was informative and she solved our queries within minutes. Reviewed on: 7th November 2025

Friendly, Professional, Established

Not being able to apply online was unexpected but not really an issue. It did take me a while to find my Cheque been though. All the information was sent was clear and concise. Reviewed on: 7th November 2025

Friendly, Helpful, Service

Lovel the face to face rather than online, always friendly staff. Reviewed on: 7th November 2025

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