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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3178 reviews)

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4.89

Based on 3,178 reviews, last reviewed 4th Mar 2026

26% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Excellent Customer Service There was a glitch with the visibility of my online account and some conflicting information relating to the use of the account (hence the loss of a s... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3178)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Very good

I find the staff very helpful and easy to speak to an I like how they fill in all the forms for you. I feel relaxed. Reviewed on: 27th October 2025

Friendly, efficient, accessible

Staff very helpful and the branch is local to us. We were made to feel welcome and that we belonged here. Reviewed on: 27th October 2025

All above based on my own experience.

Personal attention face to face and attention to detail. Reviewed on: 27th October 2025

Good at communications

Good at telling you what you really want to know about savings. Reviewed on: 27th October 2025

Good to talk

Getting a book with details of investment, available in Troon. Reviewed on: 27th October 2025

Local, Professional, Dependable

Confident can come to SBS Troon and any issues will be resolved. Speaking face to face and dealing with you when you one into branch . Always followed up staff are friendly, helpful and professional. Reviewed on: 27th October 2025

Helpful, convenient, Professional

Like the fact there is a local branch find staff helpful. Reviewed on: 27th October 2025

Pleasure speaking with Audrey this morning.

Pleasure speaking with Audrey this morning. Reviewed on: 24th October 2025

Slick and professional

It is very refreshing to speak and meet with human beings at all stages of the procedure. Staff were both helpful and professional. SBS is a Gem!. Reviewed on: 17th October 2025

Friendly, knowledgeable, appreciable.

Kaite was superb, know the business inside and out was very knowledgeable about all the products available and a carries out all business with expertise. She stayed open during her lunch break to accommodate us, well done. We really apricated this. Reviewed on: 17th October 2025

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