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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3180 reviews)

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4.89

Based on 3,178 reviews, last reviewed 4th Mar 2026

26% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Excellent Customer Service There was a glitch with the visibility of my online account and some conflicting information relating to the use of the account (hence the loss of a s... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3180)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Consistently good service.

The product I was reviewing was an investment of a bond, so communication was all done by post. The process went smoothly so there's nothing that could have been done to improve the process. Reviewed on: 5th September 2025

Absolutely, Excellent and Helpful

I have been totally satisfied with Scottish building society. I suffer from anxiety and all your staff have been kind, caring and helpful - thank you particularly Natalia for your help. Reviewed on: 5th September 2025

Delivered, Fantatsic, Service

Service was brilliant, very clear on my query. Reviewed on: 5th September 2025

Professional, Helpful, Welcoming

Katie was very helpful. She covered all my needs, a girl who knows her job. Reviewed on: 5th September 2025

Traditional, Mutual, Fae to face transitions.

Jake was very efficient in carrying out both of my transations when I visited the Glasgow office today. He was very polite and Mannerly. Reviewed on: 5th September 2025

Natalie was so helpful and patient with me helping m...

Natalie was so helpful and patient with me helping me going through my query stage by stage. She was so friendly it was so good talking with her Reviewed on: 3rd September 2025

Very friendly lady.

Very friendly lady. Helpful and efficient. gave me the answers I required. Reviewed on: 3rd September 2025

Friendly staff

No improvements to be made, I had a great experience. Reviewed on: 29th August 2025

Very Very Good

Like the local availability, understanding staff (member feels he can speak with staff), Good communication. Reviewed on: 29th August 2025

Heartwarming Staff

Consistent rates and service all the time. Weight off shoulders when the staff in Troon are dealing with my requests. Reviewed on: 29th August 2025

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