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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (694 reviews)

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4.77

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Very bad bank

Awful service This bank should not be in business, I took out a loan earlier this year with them, I got a little nervous when starting with them as they requested an account link so they could access my personal bank account, but as it was through a secure service I thought it was ok, I got the loan and all was ok made a few payments then I though I would settle the loan as my savings was looking healthy and I got a better interest rate offer from my personal bank so I though less payments and less debt so I would close the account TROUBLE started. I could not close the account online and had to phone in the call center sounded like a children's play pen so much noise I could hardly hear what the gent was saying, I managed to get the settlement amount and how to make the payment but then I got a barrage of questions. 1) where did you get the money to settle the account 2) can you afford to settle this account 3) what is your salary. Which I was a bit taken back as this is the type of questions you ask when taking a loan but I answered them 1 month later I get a call, first off I needed to answer security questions to find out what the call was about so I first had to confirm that it was Shawbrook bank, after that I got the barrage of questions again keeping in mind that the loan has been settled and the account is closed, I know this as I received 2 letters in the post letting me know this When I asked why they need this now I was told it is because of the FCA, now I have had loans with a few banks over time and I have NEVER BEEN ASKED THIS, the agent mad me feel like I was in an FBI interrogation, he asked me where the source of funds came from so I said it was a loan forgetting that I had originally answered savings to that question then cam the investigation type question "But you originally answered from savings?" I said I took it from savings and some from a loan what does it matter, "it because of money laundering" so I am now the criminal who settled my account with Shawbrook bank Friday morning NOW I AM PISSED this is un fair treatment of a client HOW IS THIS OK, then we all cry when the government what's one bank with crypto so clowns like this can close down!!! Reviewed on: 12th May 2023

POOR CUSTOMER SERVICE

Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. Not so forthcoming when you try contacting them! Reviewed on: 24th October 2025

quick and stress free process

applying for my loan was quick and stress free Reviewed on: 21st March 2025

Great comms from start to finish

Great comms from start to finish Reviewed on: 21st March 2025

The process was easy.

The process was easy. I applied, received a call to confirm details. Checks completed and the loan paid into my bank almost immediately. Reviewed on: 21st March 2025

Very Good Service

Easy application, kept informed and support was there at all times. Would definitely recommend and a sensible APR for repayments. Reviewed on: 20th March 2025

Easy friendly and felt comfortable taking about pers...

Easy friendly and felt comfortable taking about personal circumstances Reviewed on: 20th March 2025

Accepted in hours

Accepted in hours and funds in the next day Reviewed on: 20th March 2025

Second occasion with shawbrook excellent service

Second occasion with shawbrook excellent service Reviewed on: 20th March 2025

Hassle free.

The application process was easy and hassle free. I've had no issues with the service. I am very happy with everything. Reviewed on: 20th March 2025

Best rate on all comparison sites

Great rate and service. Almost didnt believe it as it was so much cheaper. Reviewed on: 20th March 2025

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