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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.82

Based on 3,477 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3477)

Review of the Staysure, Travel insurance:

Stay clear of Staysure

Stay clear of stay sure! My wife and four young children were robbed on our dream holiday to France. We thought all would ok as we’d booked travel insurance with Staysure. Sadly, like most other travel insurance companies, they took our money and then when we made a small, fair claim they took forever to respond and in November (hols were in August), some company, Davies Group, who I guess staysure sub contract with, would of course found a clause so they wouldn’t pay out, perhaps no surprise, but another terrible travel insurance company. I’d advise all to stay clear. They have no empathy, understanding and always look at what they can find to cancel a claim rather than help the consumer. We were left in remote Brittany not able to find a police station and staysure where no help at all. We spent a lot of time researching for a good travel insurance company and now back to square one. Reviewed on: 9th November 2023

Right there when you need them!!

Admitted to hospital in Turkey on Friday night (still in) The hospital contacted Staysure and everything has been dealt with so efficiently. Phone call from Mayday yesterday to confirm claim was valid and that they would deal with everything including new flight home as was due to fly today. Really impressed, super efficient service. Highly recommend Staysure for your travel insurance. Reviewed on: 10th October 2021

Value for money

The application process was quick and easy to follow. The quote received was excellent value for money. The insurance cover ensured peace of mind throughout the entire holiday. Well done Staysure! We’ll definitely use you in the future and have already recommended you to friends and family. Reviewed on: 10th October 2021

Staysure Travel Insurance is definitely the best and I would not hesitate to recommend it.

Their customer service is excellent as are their travel deals. The staff are always courteous and very helpful. They have been really great in advising and keeping customers posted throughout the pandemic too. Reviewed on: 10th October 2021

Great customer service.

I can phone Staysure & ask questions, get help & advice. Reviewed on: 9th October 2021

very helpful

very helpful with all of our health issues . Great customer service Reviewed on: 9th October 2021

Company for best cover

Very helpful staff and guidance given. I feel confident in my cover ready for my holiday Reviewed on: 9th October 2021

Great value

Great comprehensive insurance which covers all aspects of your holiday without being penalised for existing health issues. Reviewed on: 9th October 2021

Constant review

Staysure appear to be on the ball with information and updates. Reviewed on: 8th October 2021

Best COVID travel insurance

Very happy to have purchased staysure travel insurance. Upgraded to annual policy & delighted to receive an additional 3 months Reviewed on: 8th October 2021

Efficient and professional.

Simple clear pricing and services, delivered with ease and efficiency. Reviewed on: 8th October 2021

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