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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14715)

Review of the StepChange, Debt Management:

Don’t struggle with debt contact these

I have struggled for years getting into more debt to pay old debt as I felt to ashamed to reach out for help, I finally come to terms and admitted I was struggling and it was all getting on top of me to the point where I hated if my phone rang or if the postman walked into my garden. A family member told me about step change so I did my research and and thought what do I have to lose and filled everything in which I must say was super easy to follow each step and if like me I was getting overwhelmed at seeing how much debt I actually had accumulated I had to take a break but that was ok as it keeps it saved at what step your at. I had a response and a payment plan set up within 2 weeks ready for my 1st payment to go on the 1st of July. The Customer services were amazing so friendly and not judgmental put me at ease instantly. The fact I can sleep again at night without the constant worry on how I’m going to pay them all, not getting knots in my stomach everytime my phone rings is amazing and this is with the biggest Thankyou to step change my honest opinion if you are finding yourself struggling or not managing contact these you can do it all online if you prefer not to speak to anyone you will never look back Reviewed on: 24th May 2025

I was so stressed wished I had done this years ago m...

I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Peace of mind

I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Reviewed on: 22nd December 2025

The staff are very friendly and take your hand guidi...

The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

From start to finish and throughout the whole proces...

From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Lifeline

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Reviewed on: 21st October 2025

Customer Service

Always very helpful never had a bad experience Reviewed on: 17th October 2025

Really helpful and they don't make you feel your a b...

Really helpful and they don't make you feel your a bad person Reviewed on: 16th October 2025

I completed my DMP this morning with Megan.

I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Reviewed on: 26th September 2025

Supportive staff

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Reviewed on: 7th September 2025

A huge impact on helping our family in difficult times

The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Reviewed on: 7th September 2025

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