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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14472 reviews)

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4.95

Based on 14,472 reviews, last reviewed 8th Jun 2025

318000% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Everything makes you feel a weight off your shoulders . Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14472)

Review of the StepChange, Debt Management:

Made a very stressful & upsetting period more manage...

Made a very stressful & upsetting period more manageable & was very understanding Reviewed on: 27th May 2025

Everything makes you feel a weight off your shoulders .

Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Knowledgeable and very supportive.

Knowledgeable and very supportive. Would definitely recommend. Reviewed on: 8th June 2025

I mainly use the online portal to keep an eye on my...

I mainly use the online portal to keep an eye on my account and it is very easy to navigate and use. I have also rang in some times and I have always found the staff there very professional, knowledgeable and friendly. They are also non judgmental. Reviewed on: 8th June 2025

StepChange, thank you so much for your help

When I first spoke to StepChange, I was stuck in a terrible cycle of increasing debt and high-interest, short-term loans. This was severely damaging my mental wellbeing and I couldn't see a way forward. Through their expert and non-judgemental support, StepChange have enabled me to completely transform not only my financial situation, but how I feel each day. I no longer dread waking up, and feelings of shame and hopelessness no longer dictate my mood. I am making inroads into my debt every month in an affordable way. I will always be grateful to StepChange and will always recommend them, they are an amazing and vital organisation. Reviewed on: 8th June 2025

Staff were very helpful and make you feel like they...

Staff were very helpful and make you feel like they want to help Reviewed on: 8th June 2025

Very helpful and stress free.

Very helpful and stress free. Customer service is excellent. Reviewed on: 8th June 2025

My time with stepchange from the first time that i s...

My time with stepchange from the first time that i spoke to one of the assistance, gave me back my life. It may be possible that some may say that the debt. i had was relatively small, but to me it was like the national debt. But the time spent talking to the, assistant and being made to feel that i was not alone. Everything was explained to me very clearly, and i was given a number of options how to bring my debt under control. The fact that i did not have to speak directly to the people i was in debt to, helped to make me relax, and deal with my life. I have always been sorry for being in debt, and it is not something i take lightly or any pride in, but without stepchange my life would have been a different story. I hope once my debt is cleared, the only debt i will have, will be a debt of gratitude to stepchange. Which i may never be able to repay. I do not believe thankyou is repayment enough, but it is all i have to offer,ihope you can except this. Once again, THANKYOU. Reviewed on: 8th June 2025

Magnanimous Step Change.

My experience with Step Change lingers on for years positively Reviewed on: 8th June 2025

A difficult situation averted thanks to Step Change.

Step Change made what could have been a very difficult personal situation into a smooth well organized process, I am incredibly grateful for the professionalism they have used in their dealings with my case. Reviewed on: 8th June 2025

Life saving

I’d got myself into a real downward spiral with the state of my finances. I spoke to a couple of people at StepChange initially and they were so lovely and helpful. There was no judgement at all. We went through everything and I was so pleased with the outcome. They really saved me from getting seriously depressed. Reviewed on: 8th June 2025

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