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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13893 reviews)

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4.95

Based on 13,893 reviews, last reviewed 30th May 2025

262200% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant I have been with Stepchange since 2004.Always been excellent, keeping me updated on changes and my reviews. They helped me with my debts after a relat... Read more Reviewed on: 30th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13893)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

Brilliant

I have been with Stepchange since 2004.Always been excellent, keeping me updated on changes and my reviews. They helped me with my debts after a relationship breakdown. They contacted my debt companies which helped a great deal with the stress. My debts are soon finished and I owe a lot of gratitude to Stepchange, I 100% recommend this company. Don’t bury your head contact them asap, very friendly and approachable people. Reviewed on: 30th May 2025

They helped right from my first contact with them.

They helped right from my first contact with them. Reviewed on: 30th May 2025

ill start by saying prior to contacting step change...

ill start by saying prior to contacting step change I struggled with paying back my debts but every month i paid on time and in full and never missed a payment but my quality of life was diminished to nothing but work sleep work sleep and stress about money. eventually i had enough and sought out help from step change from the get go they we're fantastic and very understanding. they had all the time in the world to go through my options and answer any and all questions i had. sadly during the first few months of my dmp i had a few set backs at work that found me having to lower my monthly payments temporarily while things got back on track. and oh my lord how easy and stress free the process was. so much in the next few months when thing improve im not stressing about upping my payments back to the original. honestly the freedom the happiness they have given me can not be understated. please if you are struggling with debt or just living life because of the monthly payment or anything do seek help. its never too late to seek freedom Reviewed on: 30th May 2025

Helped get control of my debts, creditors stopped co...

Helped get control of my debts, creditors stopped contacting Reviewed on: 30th May 2025

Make that Call

Dreaded the first call, felt sick & was crying. Came off the phone so full of relief & wondering what I was worried about. I wished I’d done it sooner. Everyone I have spoken to has been so helpful, understanding & non-judgmental. Thank you. Reviewed on: 30th May 2025

We received very professional,non judgemental advice.

We received very professional,non judgemental advice. Everyone we spoke to was always helpful and friendly on the phone. Thank you for taking the stress out of our situation and helping us become Debt free Reviewed on: 30th May 2025

I have found them so helpful and made me feel must b...

I have found them so helpful and made me feel must better about my situation. Reviewed on: 30th May 2025

Fantastic ...

Very efficient service, very understanding and each step was explained Reviewed on: 30th May 2025

Amazing help

Very good customer service and immensely helpful Reviewed on: 30th May 2025

Highly recommend StepChange

I’ve been able to pay off one of my debts successfully and without having to pay interest thanks to StepChange - I’m also on my way to nearly paying off a big debt that was eating all my money up prior to contacting StepChange. It’s enabled me to worry less about money whilst still paying any remaining debts off. Reviewed on: 30th May 2025

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