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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14344 reviews)

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4.95

Based on 14,344 reviews, last reviewed 7th Jun 2025

305600% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and understanding. Very helpful and understanding. Thank you very much Stepchange . Reviewed on: 7th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14344)

Review of the StepChange, Debt Management:

Step Change helped me when I needed it most

Following the sudden death of my partner I was left with considerable debt. Step change took over and I was able to set up a debt management plan. They liaised with my creditors and supported me throughout the process. Reviewed on: 9th July 2020

Very helpful and understanding.

Very helpful and understanding. Thank you very much Stepchange . Reviewed on: 7th June 2025

Excellent customer service.

Excellent customer service. Everything sorted quickly and efficiently. Would definitely recommend Reviewed on: 7th June 2025

Helpful and easy to contact.

Helpful and easy to contact. Informative and quick to make arrangements. Regular updates and easily accessible account information with the options to make adjustments. Reviewed on: 7th June 2025

My Stepchange experience

Every time I have contacted Stepchange the agents have been very friendly, supportive and still professional. Being autistic this is important to me. Reviewed on: 7th June 2025

stepchange have helped me get my finances in order .

stepchange have helped me get my finances in order . They get in touch with your creditors so you dont have to and arrange a payment plan for you . Reviewed on: 7th June 2025

Excellent service

Stepchange communicated really well and I knew exactly what was happening at all times.On the one occasion I needed to call them the person I spoke to was knowledgeable and professional Reviewed on: 7th June 2025

Very helpful and reassuring.

Very helpful and reassuring. I was made to feel at ease and not judged Reviewed on: 7th June 2025

Great and easy, alright have to do some work yoursel...

Great and easy, alright have to do some work yourself but when you need out of debt these guys don't charge a penny! They also cast no judgement. Reviewed on: 7th June 2025

StepChange has changed my life!

StepChange has taken all of the stress away from managing my debts and all agents I have dealt with have been so empathetic and knowledgeable. They have really helped me to understand how to manage my money in the future meaning I will never get myself into the same horrible situation again. As we all know, life throws so many unexpected financial issues at you and StepChange allow you to take this into consideration and you can change your budget each month to accommodate without leaving you struggling Reviewed on: 7th June 2025

professional, informative, helpful customer service

professional, informative, helpful customer service Reviewed on: 7th June 2025

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