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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional service!

I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024

Very professional & Helpful.

Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024

Excellent service very helpful and informative and k...

Excellent service very helpful and informative and knowledgeable,reduced my debt massively helping me to pay my bills back when I needed them Reviewed on: 1st May 2024

Very straightforward helpful and peace of mind

Very straightforward helpful and peace of mind Reviewed on: 1st May 2024

Very helpful and supportive, and understanding

Very helpful and supportive, and understanding Reviewed on: 1st May 2024

Brilliant can’t fault the service

Brilliant can’t fault the service Reviewed on: 1st May 2024

They have your back

Without being with stepchange I don’t think I’d have been able to get myself back on track.They made it possible for me to pay my creditors a reduced amount each month by speaking with them on my behalf. Like myself some people would find this difficult to do on their own, but stepchange have had my back and we are well into our arrangement and this time next year things should be back to how they should be.so please don’t be afraid to contact stepchange should you need a company to know what your going through and to help you along every step of the way to being solvent again. Reviewed on: 1st May 2024

They changed my life from spiraling out of control t...

They changed my life from spiraling out of control to finally being more in charge with my finances. Not one ounce of judgment at all, every agent I have spoken to is really nice and empathetic. I feel like a massive weight has been lifted from my shoulders Reviewed on: 1st May 2024

LIFE SAVERS

They have been a great help! With all the financual worries that I had I would not have been able to cope.They have literally saved my life. Reviewed on: 1st May 2024

Stepchange helped me get everything under control.

I reached out to Stepchange when my debt had spiralled thanks to the cost of living crisis. I didn't see a way out and was starting to really panic. After filling out all the information I needed to on their website I got to speak to an advisor over the phone to confirm the option I wanted to go with. The options that are available to you are well explained and the negative consequences of those options are also well explained. They are very informative, helpful and understanding and help you make the best choice based on what you have available to you. They helped me get my debt to a manageable monthly repayment and although I know I still have a long way to go, I know that with Stepchange's help I will be helped all the way. Reviewed on: 1st May 2024

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