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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Absolutely Brilliant

The service from the outset is so supportive and understanding. Couldn’t have asked for anything better during my ‘hour’ of need. Where you creditors turn a deaf ear, Step Change come into their own. They don’t magic your debts away, but they do help ease the pressure and stress. Reviewed on: 7th July 2023

Gave me my life back!

I cannot praise Step Change enough for their kind and friendly approach, as well as coming up with a solution to my financial problems. My budget is still a stretch but at least it's not stretched to breaking point. The follow up is also very good and serves to remind me to keep a tight rein on my finances, as well as offering me hope for the future. Reviewed on: 7th July 2023

So far so good

Everyone I have spoken to has been kind and understanding and after a few missed information given my fault everything was set up before my breathing space ended so far so good hopefully be debt free soon Reviewed on: 7th July 2023

Excellent service

Very supportive and helpful to me about debt problems and very understanding Reviewed on: 7th July 2023

My saviour

I thought I was going to have to go down the IVA route, until a colleague told me about debt change. I'm so glad I did, they have been amazing by taking control of my finances. I can now sleep at night knowing I'm going to be able to clear my debts. I have spoken to an agent at Step change a couple of times. They are really caring and supportive. Absolutely wonderful. Reviewed on: 7th July 2023

Finally my debts are in order

After struggling to pay my debts which is close to 10k not being able to pay unaffordable direct debits to lenders I was loosing hope in having a steady financial situation, but then I got in contact to step change after my partner advised me to do soo. I’ve sat down and spend few hours giving all my information to this charity they were able to help me not just get on track with affordable debt management plan but also not feel bad that I was in desperate need of financial help, I was put on affordable payment plan where I know how much I pay every month and how long it will take me to pay back I now can finally be able to budget myself to a way where I can afford little things to my self and it always fits in with my monthly budget, if I am in doubt I can always call them and team is always helpful in listening and advising like friend to friend in formal way rather then making you feel like you second class citizen. Over all I am really happy with they service and if I had money to spare I would definitely donate some to make sure the help like this is available to people not just like me but others with bigger debts. Reviewed on: 7th July 2023

Very helpful

All sorted in one phone call, very helpful, helped me understand everything they were saying Reviewed on: 7th July 2023

Amazing people that really care

They really have helped me, they are amazing people and have real empathy Reviewed on: 7th July 2023

weight of my shoulders

Age 75, no problem getting credit cards over the years ( Ten in total ) what went wrong with my credit check !!!!! got deep in debt. Step change came to my rescue. Excellence service. Reviewed on: 7th July 2023

Friendly, supportive and professional

You can call anytime and have your queries answered comprehensively in an understanding way, and the online system also works well in recording and collating your information. Reviewed on: 7th July 2023

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