Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

View other StepChange products

4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic

Helped me when I had nowhere else to turn. Thank you! Reviewed on: 7th July 2023

Excellent

StepChange have been fantastic at managing my debt management plan. They are easy to talk to, non-judgmental and efficient at dealing with any queries. I finally feel like I am on the right track to clearing my debts in less than five years with their help. Reviewed on: 7th July 2023

Taken so much pressure off us

Joined step change after being with the FWG debt management plan who were charging £6000 in fees to manage our debts for us where as step change have been even more helpful and don’t charge a penny with the cost of living the way it is has made our financial worries a lot less stressful there friendly staff always on hand to help should you have a problem with your plan and also the availability of the online access is fantastic. Reviewed on: 7th July 2023

Life Changing

There is a point when I’m Debt, you know the only way for change, is help. This was given to me, all the way with Step Change and not once did I feel any judgement- everything is designed to help you come back to a sense of control and management through very difficult times. A very big thank you. Reviewed on: 7th July 2023

Amazing company! Easy communication and excellent service

Helped me with all my debts put into one affordable monthly payment! Reviewed on: 7th July 2023

Very good

They all been there for me Thanks you all for help me Reviewed on: 7th July 2023

Amazing how easy it is!

Soon I’m going to be free of a debt and all because of help of Step Change. My monthly repayments for each creditors ware huge. My financial situation was not the best and my stress level raised each day. I’m happy that I found a better solution with Step Change. The customer service is incredible. Thank You. Reviewed on: 7th July 2023

Always super helpful and accurate

Every discussion with step change always has a positive outcome, they are none judgement, professional and experts in their field. Reviewed on: 7th July 2023

Saved me

Without Stepchange i dont know what i would have done. Everything felt like it was closing in and their advice made me see the woods through the trees, Those staff might very well have saved my life. Thank you Stepchange Reviewed on: 7th July 2023

A way out of a rut at last

The help and advice Step Change provide is such a relief after being stuck in a pickle for some time, they have helped find a way our, so nice to be able to speak to friendly knowledgeable people as well as have excellent online services Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Intrum 1.36 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub