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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Amazing service.

Amazing service. Great advice. All in layman’s terms. Clear and easy to deal with. Reviewed on: 1st May 2024

Stepchange saved me from drowning

Stepchange saved me from drowning Reviewed on: 1st May 2024

Life so easy

Step Change make me feel relaxed every month and make life convenient for me. Reviewed on: 1st May 2024

very nervous and concerned..

At the time of contact we were very nervous and concerned about how we could deal with the situation we found ourselves in but once we made contact our minds were put at ease as there was a solution to our situation that would not see us penniless or worse homeless! Support provided when going through budget etc was excellent Reviewed on: 1st May 2024

A Clear Approach to Debt Management

StepChange took time to understand my situation and they promptly provided clear and detailed solutions. Once I had made my decision they set up the arrangements with my Credit Card company quickly and with minimal input required from me. Their telephone support staff have subsequently answered all of my questions and provided assurance. Reviewed on: 1st May 2024

Really understanding and helpful , no judgement - an...

Really understanding and helpful , no judgement - any queries or concerns were answered straight away Reviewed on: 1st May 2024

Stepchange relief helps

It releaves pressure .stepchange helps release how your feeling when in debt and they help you be in control Reviewed on: 1st May 2024

Mess being sorted.

Ended up in dire financial straits - thankyou NatWest Bank - Reviewed on: 1st May 2024

We were overwhelmed and StepChange sorted us out

We were in an absolute corner and overwhelmed with debt and how to manage getting out of it . StepChange managed it all for us once we provided the initial details of what we owed and how much money we had and what we spent it on. They have turned everything around for us and we once again feel in control of our finances . We couldn’t have done it without them . The process was so easy . They are very professional and explain all the options clearly. They steered us out of a very stressful situation . Couldn’t be happier with them and are very grateful for the service . Reviewed on: 1st May 2024

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

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