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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange saved me from drowning

Stepchange saved me from drowning Reviewed on: 1st May 2024

Life so easy

Step Change make me feel relaxed every month and make life convenient for me. Reviewed on: 1st May 2024

very nervous and concerned..

At the time of contact we were very nervous and concerned about how we could deal with the situation we found ourselves in but once we made contact our minds were put at ease as there was a solution to our situation that would not see us penniless or worse homeless! Support provided when going through budget etc was excellent Reviewed on: 1st May 2024

A Clear Approach to Debt Management

StepChange took time to understand my situation and they promptly provided clear and detailed solutions. Once I had made my decision they set up the arrangements with my Credit Card company quickly and with minimal input required from me. Their telephone support staff have subsequently answered all of my questions and provided assurance. Reviewed on: 1st May 2024

Really understanding and helpful , no judgement - an...

Really understanding and helpful , no judgement - any queries or concerns were answered straight away Reviewed on: 1st May 2024

Stepchange relief helps

It releaves pressure .stepchange helps release how your feeling when in debt and they help you be in control Reviewed on: 1st May 2024

Mess being sorted.

Ended up in dire financial straits - thankyou NatWest Bank - Reviewed on: 1st May 2024

We were overwhelmed and StepChange sorted us out

We were in an absolute corner and overwhelmed with debt and how to manage getting out of it . StepChange managed it all for us once we provided the initial details of what we owed and how much money we had and what we spent it on. They have turned everything around for us and we once again feel in control of our finances . We couldn’t have done it without them . The process was so easy . They are very professional and explain all the options clearly. They steered us out of a very stressful situation . Couldn’t be happier with them and are very grateful for the service . Reviewed on: 1st May 2024

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

Great service

Very helpful when I faced a difficult situation Reviewed on: 1st May 2024

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