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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18654 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18654)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very easy straightforward, to use.

Very easy straightforward, to use.Good people and very helpful. Reviewed on: 1st May 2024

When I joined step change I was very concerned about...

When I joined step change I was very concerned about my debts but they put me on a monthly repayment plan that I could afford and now I am debt free Reviewed on: 1st May 2024

All the staff at StepChange are very helpful and fri...

All the staff at StepChange are very helpful and friendly as well and they have gone above and beyond to help and support me as I have really bad learning difficulties so yes I would recommend them to all my friends and family Reviewed on: 1st May 2024

Your services have been very helpful and very profes...

Your services have been very helpful and very professional without your assistance I would be stranded and not knowing what to do. I am greatly indebted to you and wish to express my gratitude for this. Thank you. Reviewed on: 1st May 2024

Very helpful and non judgemental staff

Very helpful and non judgemental staff Reviewed on: 1st May 2024

How step change helped me

I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024

Step change changed my life

Befor step change I was constantly getting debt letters and just pit them in a draw to forget as all debt companies were not listening to me and they all wanted more than I could afford to pay. Reviewed on: 1st May 2024

They gave me help with my debts & enabled me to find...

They gave me help with my debts & enabled me to find help. An excellent help ill be forever be grateful for Reviewed on: 1st May 2024

They have always been so supportive and understanding

They have always been so supportive and understanding Reviewed on: 1st May 2024

It will be the best decision you will ever make today!

I went from being way over my head and stressing on a daily basis to being more in control of the debt I owe. Step change done all the hard work and gave me one easy to manage payment plan. They keep me informed every month as to how I'm doing and how much I have left to pay. I make sure my statements from my creditors matches what is on my payment plan and watch every month as it goes down. I struggled one month as my partner was unwell and I wasn't able to make a full payment. I phoned them and they asked what I could afford and they made the ammended without any hassle. As I got a salary increase I was able to increase my payments by £50 a month. It's not alot but it shortened the timeline for me become debt free. I'm 2 years in and now have been told I'll be debt free in 4 years. The first time I was able to see the light at the end of the hole I dug myself into. I am forever grateful to the team at StepChange as it gave me my life back. I no longer stress about how I can make payments to everyone. That first night after they told me everything was fine and set up was the best sleep I have had in the 7 years it took me to deal with it all. I have my life back. Reviewed on: 1st May 2024

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