Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,806 reviews, last reviewed 18th May 2026
100550% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

A friendly ear when i needed it most. A friendly ear when i needed it most. Stepchange contacted my creditors and negotiated the plan which is what i had dreaded the most. The peace of min... Read more Reviewed on: 18th May 2026
Vanessa Wear's avatar
Vanessa Wear

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16806)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Step Change fantastic company

5
Step Change is a fantastic company nothing is too much trouble they are a sympathetic charity which doesn't judge or chastise you go above and beyond to offer you the best outcome to help you get out of debt can't praise them enough keep up the good work Reviewed on: 12th August 2022
Dawn Greenan's avatar
Dawn Greenan

Supportive and helpful

5
Step change was able to help me fill out the form and get all the income information put on the form and also the creditors then I was given options. Reviewed on: 12th August 2022
Karen Forbes's avatar
Karen Forbes

Helped me deal with debt.

5
Found Step Change so helpful and positive. They listened so sympathetically as I outlined my position. They gave me great advice and set up a plan that was suitable for me. Their staff are always at the end of the phone to assist. Reviewed on: 12th August 2022
Linda Scott's avatar
Linda Scott

A life saver!

5
CCCS, with a name change to Step Change has been instrumental in helping me manage a debt management plan since 2008; with their help I have been able to pay off £50,000/- to my creditors, and by September 2024, I should be debt free! I couldn’t have done this without their help. Reviewed on: 12th August 2022
vinod varghese's avatar
vinod varghese

Always helpful,never condescending or judgemental

5
Was getting to the end of my tether over monies owed as I had been diagnosed with cancer and lost job. Stepchange help me set up a payment plan to help pay at least something of my debts. Reviewed on: 12th August 2022
Mike Kane's avatar
Mike Kane

Great help

5
Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022
Ian Wells's avatar
Ian Wells

Life Savers

5
Living a nightmare with debt problems, then along came StepChange and it’s been Sweet Dreams ever since. Would definitely recommend 100%. Real 5* treatment Reviewed on: 12th August 2022
alan poyser's avatar
alan poyser

Life Savers

5
Excellent they took a lot of worries off me during a difficult time in my life and are still there to support me. Reviewed on: 12th August 2022
Carolyn Barrow 's avatar
Carolyn Barrow

Fabulous

5
Saved my mental health and likely my life. Helped me turn my life around Reviewed on: 12th August 2022
Elizabeth Rayman 's avatar
Elizabeth Rayman

Lifesavers

5
The help I have received has finally allowed me to a light at the end of a tunnel. Thank you Reviewed on: 12th August 2022
Rachel Walker's avatar
Rachel Walker

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill