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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Took a very stressful situation and made it an easy...

Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024

Very helpful people on the phone explain everything...

Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024

It has been first class in all aspects u

It has been first class in all aspects u Reviewed on: 1st May 2024

So helpful and kind.

So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024

Very grateful to step change and thier staff , I’m n...

Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024

Excellent Service - Debt Management

I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024

Order Out Of Chaos

StepChange offers impartial free help at a time when many may be on the edge of despair or at least bewildered and confused by the financial mess they find themselves in. I cannot recommend this company too highly when it comes to making order out of chaos. Reviewed on: 1st May 2024

Was really struggling with debts and couldn’t see a...

Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024

Excellent

There service is superb. The staffs are excellent Reviewed on: 1st May 2024

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