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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Crucial help

Step change helped me to understand my situation and advised how to manage it without exacerbating my feelings of shame and failure. Extremely important service. Thank you. Reviewed on: 12th August 2022

Excellent service

Very helpful and everything explained perfectly Reviewed on: 12th August 2022

At a horrible time of your life Step Change helps you find peace

The help Step Change give to debtors is explained calmly and clearly and the situation you are in seems less hopeless and more mendable. The staff are extremely helpful and easy to talk to. They do not judge you in any way. A wonderful service. Reviewed on: 12th August 2022

Enabled me to make manageable payments towards my debts, a lifeline when I could not confide my fears and anxieties. A weight off my shoulders

Got into credit card debt as income reduced, was able with Step Change to plan a manageable monthly payment, now only 18 months from being debt free. Reviewed on: 12th August 2022

Thank you so much

I got the Financial advice I needed. They put on a suitable programme to clear my debt. I was worried but now I am in good hands. Very nice people. Reviewed on: 12th August 2022

Put all my affordable debts into one

Since being 3 years with stepchange i can finally sleep through night without worrying one affordable payment month thanku stepchange ur brilliant Reviewed on: 12th August 2022

Excellent Service

We are already on a debt management plan. The staff are always friendly. Everything is explained clearly. Excellent Service. Thank you. Reviewed on: 12th August 2022

Life saver

I was in terrible debt sleepless nights, stressed and short tempered. I wanted to pay any excess income to the people I owed without a company taking a fee. I am now nearly debt free after 11 years. Stepchange have been the best support I could ask for. Reviewed on: 12th August 2022

Peace of mind

I wasn't sleeping, already suffering from depression my tablets had to be increased, my partner had got us into 30,000 of debt but just couldn't care less. At my wits end I tried several other debt management services but they all took a percentage, I was already in debt, I needed all the repayments to go towards paying it off. It was called CCCS then, I think I actually cried on the phone when we'd gone through the figures & they said they could help consolidate all the debts , stop the firms hassling me, take the burden off my shoulders. They continue to help me, quite a few years on but I've never felt pressured to pay back more than I can afford, their advice, now as Step Change, has been invaluable. Thank you is not enough, they deserve any awards going! Reviewed on: 12th August 2022

Life changing

Very compassionate and understanding charity. Helped me deal with my debt and helped me to begin to get my finances under control. Reviewed on: 12th August 2022

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