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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life changing support

Step Change helped me during a very difficult time of my life and supported me through sorting out my finances. I will be forever grateful for giving me hope and boost that I needed and having difficult conversations on my behalf. Reviewed on: 29th July 2022

Top rate debt management for customers

always helpful, caring, & efficient Reviewed on: 29th July 2022

A helping hand when needed

Lovely non judgemental advisors who deal with often desperate situations and seek to provide impartial solutions Reviewed on: 29th July 2022

Faultless

We were struggling so much with a low income, then out mortgage provider recommended Stepchange, so we rang them. Their advice and support was such a relief! and their expenditure plan has kept us on track ever since. They removed all the stress, and possibly our marriage. Reviewed on: 29th July 2022

Debt help.

Over the years step change have helped me so much to manage my debts.I don't know what I would have done without them.they are simply the best. Reviewed on: 29th July 2022

Understanding and helpful

Really helpful people who listen and explain your options. I’d urge anyone to make that first contact which is the hardest part Reviewed on: 29th July 2022

Much needed support from a trusted company

When things started to get on top of us during the lockdown, we didn't know what to do and suffered in silence for quite some time until one of our credit card companies recommended Step Change if we were struggling financially. As we have never been in this situation before, we did not know what to expect but straight from the initial contact, their friendly advisors put us at ease and guided us through the whole process which involved us following their easy to understand online services. We have now been with them for 2 years and found our stress levels much better and whenever things get difficult (due to spiralling bills we are all facing), they are always on hand to guide us through and get us into a position where we can afford to keep everything paid on time in a way that is manageable and easy to keep track of online. Definitely recommend if you are like us and struggling in what to do, don't bury your head, get in touch with a friendly, trusted company who will help you every step of the way! Reviewed on: 29th July 2022

The help I needed when i was desperate

The help and advice from Step change is invaluable... Reviewed on: 29th July 2022

So helpful

A fabulous charity that’s really taken the time to listen to us and plan out a way forward so we can be debt free again. Always caring, never felt rushed and full of important legal information as well as practical information. Can’t recommend Stepchange highly enough. Reviewed on: 29th July 2022

StepChange gave me hope.

With money worries I was losing all hope of finding a way out until Stepchange offered me a solution. My only debt remaining is one of sincere gratitude to Stepchange for giving me hope for a brighter future, and helping me to sleep better at night. Reviewed on: 29th July 2022

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