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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Very supportive and helpful

Very supportive and helpful making me feel happier in my life no one demanding money from me any longer. Just one payment a month and hassle free. Reviewed on: 1st May 2024

If any debt worries, make that call to Stepchange.

I was recommended by a friend. I felt that I was in safe hands from the moment of my first contacting StepChange. I have been dealt with in a compassionate, reassuring, efficient and professional manner. Reviewed on: 1st May 2024

You've been so helpful, when I had issues with my de...

You've been so helpful, when I had issues with my debt you advisors were empathetic and relatable. Reviewed on: 1st May 2024

Totally helped me and turned my worries around.

Totally helped me and turned my worries around. Reviewed on: 1st May 2024

I started with them a few years ago.

I started with them a few years ago.and im glad i did there were very very helpfull. I thank them for all they done for me.thank you. Reviewed on: 1st May 2024

Excellent service speaking to people who understand...

Excellent service speaking to people who understand without judgement, giving lots of advice and working together to support with the best plan available. Reviewed on: 1st May 2024

Very helpful - helped reduce the stress of been in...

Very helpful - helped reduce the stress of been in debt Reviewed on: 1st May 2024

Excellent service

Perfect from initial contact to completion and closure of our account, made it so easy and lifted a weight that we thought we were stuck with Reviewed on: 1st May 2024

Contacting step change was the best decision I made!

I was struggling with my debts for a while before reaching out to step change. Their online service is easy to complete and provided me with options based on my circumstances. I am not making one monthly payment to step change and they distribute it fairly between my creditors. They have taken on all the hard work of contacting my creditors and arranging my payment plans. I can see my significant debt reducing each month and am so glad I reached out to step change when I did. I am now able to manage my money, stick to an affordable budget and reduce my financial stresses. Reviewed on: 1st May 2024

Felt like a massive weight had been lifted of my sho...

Felt like a massive weight had been lifted of my shoulders when all debt was put into one and payments were made affordable to me Reviewed on: 1st May 2024

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