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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Dealing with unexpected life changes.,

My husband had walked out and left me with a large mortgage and bills to pay by myself. I had a well paid job but had credit cards, a loan and did not expect to find myself in this position. I heard of step change and they were extremely understanding and helped me to weather the financial storm I found myself in. I have kept up my payments and when I did ever have to phone them always found them sympathetic and caring. Just the sort of attitude you need when you are personally going through hell. Reviewed on: 1st May 2024

StepChange service is second to none

Having monetary problems? - Contact StepChange - They are there to help and take all the pressure that lenders/creditors put on you - Be totally honest with StepChange and you will find their service is second to none Reviewed on: 1st May 2024

Stepchange have really helped me when I was in a fin...

Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024

Stepchange Heros

I cant say enough postive things about Stepchange. I was so nervous when I rang because I was in a mess and I had never defaulted on anything before. I also felt ashamed that things had become so bad. They really put me at ease and were very understanding and dicussed it with me without judgement. They helped me find the best option for me. In my eyes they are heros!. I am nearly at the end of my DMP and they have supported me every step of the way. If you are struggling to sleep at night due to debts make the call you wont regret it and you'll wonder why it took you so long. Reviewed on: 1st May 2024

Peace of mind!!

From helping to calculate a liveable budget, to peace of mind from not being chased by creditors, StepChange have been fantastic. Their customer service is extremely good and the counsellors make time to understand not only the initial debt issues, but also life changes further down the line Reviewed on: 1st May 2024

StepChange have been my lifeline in times when I tru...

StepChange have been my lifeline in times when I truly felt like giving up... Helpful, kind and understanding people. Thank you StepChange with all my heart... Reviewed on: 1st May 2024

I was so worried about my debt before speaking to st...

I was so worried about my debt before speaking to step change & once I spoke to someone it was a weight lifted. Absolutely amazing service, I would recommend that anyone struggling to pay debt pickup the phone & speak to a advisor. Reviewed on: 1st May 2024

I was in a desperate situation, and StepChange saved...

I was in a desperate situation, and StepChange saved my life. The process of setting it up was really easy and they did all the hard work for me. I’ve been paying my debt back at a rate that was completely affordable, and that simple thing alone made my life liveable again. Reviewed on: 1st May 2024

Good customer service

Phoned step change spoke to a friendly understanding adviser who helped me to fill in application for a DMP she was excellent and knew exactly what i needed to apply for Reviewed on: 1st May 2024

The is excellent , only down fall is getting throug...

The is excellent , only down fall is getting through in the first place. Reviewed on: 1st May 2024

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