Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

View other StepChange products

4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Understanding, kind and helpful.

Understanding, kind and helpful. I've been using step change since 2020 since I lost my job every person I've spoken to from the start has been brilliant no rushing you just a calm caring service Reviewed on: 1st May 2024

Being able to sleep and have a life

Step change is peace of mind and being able to sleep again the help and understanding and not being judged is such a relief Reviewed on: 1st May 2024

Headache free management of my debts.

Headache free management of my debts. No “nasty” letters or phone calls. Monthly statements and annual revue of finances really helped keep everything on track. Best of all no one judged me for getting into a financial mess. Reviewed on: 1st May 2024

Affordable

You only pay what you can afford and they take care of the rest. Reviewed on: 1st May 2024

Completely non-judgemental & 100% confidential.

Completely non-judgemental & 100% confidential. Felt listened to and supported through the whole process. Reviewed on: 1st May 2024

They do all they can to help.

They do all they can to help. They understand the position you are in and how it affects you. Reviewed on: 1st May 2024

Change for the better

They afforded me a transformation of my life into debt free prospect Reviewed on: 1st May 2024

Very helpful and understanding customer service

Very helpful and understanding customer service Reviewed on: 1st May 2024

Best thing I ever did

I was in a real state and was contemplating the worst way to deal with it. I got in touch with stepchange and to say they have saved my life is an understatement Reviewed on: 1st May 2024

From despair to hope, and with luck salvation

From despair to hope, and with luck salvation, that's MY Step change story. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt solutions
from Back2Credit 4.87 from 2115 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub