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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very helpful and took some of the stress off me I ca...

Very helpful and took some of the stress off me I can now sleep at night without worrying Reviewed on: 1st May 2024

Stepchange saved my life

Stepchange helped to get my life back Reviewed on: 1st May 2024

Step change review

Step change has been of great help to me which I am very grateful for Reviewed on: 1st May 2024

Life savers.

Life savers. More people should know about them. Reviewed on: 1st May 2024

Terrific service.

Terrific service. Really helped me when I was at my lowest due to financial difficulties. The staff are extremely friendly and competent in what they do.Don’t know where I would be without them. Reviewed on: 1st May 2024

They’ve turned my life around.

They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024

Brilliant

Caring, helpful, compasionate, efficent....etc etc......i honestly don't have anything but good things to say about Stepchange. Reviewed on: 1st May 2024

I had never heard of Stepchange until I needed them.

I had never heard of Stepchange until I needed them. One of the credit card companies put me on to them. At first I was reluctant as I just like to deal with things myself. Also I thought a third party would just complicate things. How wrong was I. Got in touch with them - excellent service. It was such an easy process from start to finish. The burden that I did not know I was carrying was lifted. I would rate Stepchange 20 out of 10. If you find yourself in debt and struggling, there is really no need for you to worry. Stepchange takes all that away. They ask for information from me. I provided them with the information and that was it. Magic - They negotiate with banks or credit card companies an affordable repayment which suits both the client and relevant companies. Don't think about it - Just Do It. Lift the phone and talk to someone - it will be the best phone call you will ever make. Thank You Stepchange. Reviewed on: 1st May 2024

Stepchange helped when I wasn't sure what to do a ou...

Stepchange helped when I wasn't sure what to do a out my debts. They talked me through every step of the way, so that it made it feel easy to sort out my problems. Reviewed on: 1st May 2024

Easy to deal with.

Easy to deal with. And no problems Reviewed on: 1st May 2024

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