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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

My financial burden are reduced.

My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024

Very easy to use.

Very easy to use... They changed my life for good Reviewed on: 1st May 2024

Helpful and understanding .

Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024

Excellent service understanding staff excellent advi...

Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

The company is excellent.

The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024

Helpful and understanding

They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024

I was in debt with a credit card company because of...

I was in debt with a credit card company because of the cost of living I couldn’t afford to pay the repayments was really worried step change really helped me and came up with a affordable payment plan now I have peace of mind Reviewed on: 1st May 2024

Stepchange - an incredible organisation.

I would not have any peace of mind without their guidance and support. They walked me through my options, stood by my side and helped me maintain my dignity. Amazing people . Reviewed on: 1st May 2024

Stepchange took the weight and worry from me 10 year...

Stepchange took the weight and worry from me 10 years ago. I could never have got to the position I am in without them - almost debt free . They have always been professional, sincere and willing to listen and help. I have no complaints whatsoever and I’m so glad I was told about them . Reviewed on: 1st May 2024

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