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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

They helped me deal with my debts and move forward t...

They helped me deal with my debts and move forward to become debt free. They are always on the phone with support when. Needed Reviewed on: 1st May 2024

Really nice staff there.

Really nice staff there. Very knowledgeable and helpful and compassionate. Haven’t had a single issue with my experience so far. No more letters and everything is calm :) Highly recommend Reviewed on: 1st May 2024

Life changers

I was in a really bad situation financially, which put me in a bad place mentally. Stepchange lifted the Weight of the world off of my shoulders and allowed me to breath again. They were so understanding and non-judgemental. I highly recommend anyone to seek help with Stepchange, if in uncontrollable debt. Reviewed on: 1st May 2024

Excellent service i would highly recommend.

Excellent service i would highly recommend.. really helpful very understanding Reviewed on: 1st May 2024

Given a new life

This company and the agents have turned my life around by producing my debt solutions, Easy to deal with, if you're dealing with mounting debts whatever the reason this is your first port of call Reviewed on: 1st May 2024

I have had a really unfortunate experience over the...

I have had a really unfortunate experience over the last 14 months both heath wise and financially I was even homeless Thanks to all the help and support from each and every ine of Stepchange Staff They have seriously helped Me move fireward and be a much more posative person Reviewed on: 1st May 2024

Very Helpful

They are very helpful and sort everything out for you, it takes the hassle of dealing with debt and creditors out of your hands with manageable monthly payments Reviewed on: 1st May 2024

Stepchange have been amazing.

Stepchange have been amazing. I was extremely stressed about my debts, but I now have hope that I can one day be debt free. Can't praise them highly enough. Reviewed on: 1st May 2024

StepChange saved me from drowning in a sea of debt.

During my time as a client of StepChange they have helped me immeasurably. Without their constant help and support I doubt very much if I would still be here now. I really can't thank them enough. Reviewed on: 1st May 2024

Stepchange helped us when we were struggling.

Stepchange helped us when we were struggling with money ,more going out than coming in. It’s taken a few years to clear out debts but we did it . I’d recommend Stepchange to anyone .Really helped to curb our spending and now are debt free. Very easy process and very helpful. Reviewed on: 1st May 2024

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