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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Super Help!

An amazing charity who have helped me get rid of a debt that I was left with by my ex-partner. Reviewed on: 4th September 2021

Thanks for putting my debt into perspective

I contacted Step change when I was desperate and my debt was being added to because of the interest creditors were applying and with their help understood that debt can catch up with anyone. The fear of opening letters was taken away. Thank you Reviewed on: 4th September 2021

Shame that you have to wait so long when you need to call then

Took my worries away. As I said , the phone lines are constantly busy. Reviewed on: 4th September 2021

Amazing

The helped take the overwhelming feeling of debt away that had a massive impact on my emotional well being. Would highly recommend. Thank you for all your help and support. Reviewed on: 4th September 2021

Simple and straightforward

Has given me more control over my finances and I can manage the payments with flexibility as my finances changes Reviewed on: 4th September 2021

Superb Support

Stepchange assist and reassure. They take the anxiety out of money matters and provide a service that many in my position struggle with. Reviewed on: 4th September 2021

Stress Free debt management

Step Change has taken all the stress from me dealing with my creditors and I feel more in control these days as I know they are there to help me Reviewed on: 4th September 2021

Great

Very helpful support team. Would definitely recommend to family and friends. Reviewed on: 4th September 2021

The organisation that gives me rest of mind

Simple and easy log in Constructive advice Experience staffs Reviewed on: 4th September 2021

very helpful took stress a out of an awful situation

they sorted everything out for me Reviewed on: 4th September 2021

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