Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very Helpful helped us get out off debt

Very Helpful helped us get out off debt with no interest added on top and what we could afford to pay each month Reviewed on: 1st May 2024

Wonderful Organisation

Always helpful and supportive every single time Reviewed on: 1st May 2024

Absolutely brilliant service, friendly, professional...

Absolutely brilliant service, friendly, professional and no judgement. First class people. Reviewed on: 1st May 2024

Help and advice when I needed them most.

Helped me face up to the debts and begin dealing with them in an organised way. Non-judgmental and positive process that allowed me to get a plan in place with agreement of all the creditors. In short they helped me lift the weight off my shoulders Reviewed on: 1st May 2024

I thought stepchange was very helpful and knowledgea...

I thought stepchange was very helpful and knowledgeable about what they do. And I wouldn't hesitate to to tell anyone to go.too them for advice. They are truly excellent Reviewed on: 1st May 2024

Life saver!

When I was introduced to stepchange..I was abit skeptical cos I didnt know what to expect. It has been very good soo far. Very helpful charity. Would recommend Reviewed on: 1st May 2024

Excellent help.

I signed up for a debt management plan with Step Change Charity, and I'm extremely satisfied with the results. From the start, the team was helpful, understanding, and professional. They took the time to explain the entire process, making sure I was comfortable with the monthly repayment amount and the overall plan. One of the best aspects of this service is that they handled all the communication with my creditors. This took a huge weight off my shoulders, as I no longer had to worry about constant calls or letters from debt collectors. The company also successfully negotiated lower interest rates and fees, which has helped me save a significant amount of money. What stood out the most was their customer service. Whenever I had questions or needed clarification, their support team was always there to assist me. They made the process stress-free, and I felt like they genuinely cared about my financial well-being. Overall, I highly recommend Step Change Debt Charity if you're struggling with debt. They offer a reliable and effective solution to ensure you stay on track with your repayments. If you're considering a debt management plan, this is the company to choose! Reviewed on: 1st May 2024

The staff are extremely helpful make you feel at eas...

The staff are extremely helpful make you feel at ease in the terrible situations you are sometimes left in sometimes your own fault but sometimes due to loosing your job or illness we are only human thanks. Reviewed on: 1st May 2024

Money Stress

Helped me to sort out my money which was a massive relief after months of worrying, feel back in control after sorting out a manageable plan that allows me to reduce my debts Reviewed on: 1st May 2024

Very helpful professional advice from beginning to e...

Very helpful professional advice from beginning to end they help you every single step from beginning to end Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.30 from 26 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub