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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are amazing people to talk to.

They are amazing people to talk to. Not to judge you , but give you your life back , if there is one thing you must do today is to give them a call NOW !!! Reviewed on: 1st May 2024

The online angels.

If it wasn't for the kind heart right at the very beginning I would still be up to my eyes in debt. S/C has never once made feel like i cant cope or that i should no better, they have been a bloody rock. When i needed to pause they were great about it, they are always helpful and they talk to you like a human being not a case. Reviewed on: 1st May 2024

Stepchange was a lifesaver for me.

Stepchange was a lifesaver for me. I got myself back on track and feel so much better and looking forward to a debt free future Reviewed on: 1st May 2024

Wish I had done this years earlier!

Wish I had done this years earlier! A great service - so empathetic and understanding and didn't judge me. They took it all away from me and they did all the work. A fantastic company to use if you are struggling with debt - don't struggle anymore ! Reviewed on: 1st May 2024

Life Changing Debt advice

Stepchange is an amazing debt charity that really helped me turn my life around. All the staff are caring, non-judgemental and impartial advice. Reviewed on: 1st May 2024

Sincere, heartfelt praise

Anyone can find themselves in financial trouble and StepChange will help them to resolve their issues without judgment and with expert advice. Reviewed on: 1st May 2024

genuine empathy

Extremely helpful and showed genuine empathy toward my situation. Thank you Reviewed on: 1st May 2024

Step Change turned our lives around

Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024

Sympathetic.

Sympathetic. Helpful. No judging Reviewed on: 1st May 2024

Very helpful, friendly and understanding from start...

Very helpful, friendly and understanding from start to finish and along the way. Definitely helped reduce a lot of stress and worry regarding debts. Highly recomendable. Don't hesitate to contact for help and advice if you have any financial worries. Reviewed on: 1st May 2024

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