Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They helped save my life

I was at my wits end, 3 failed suicide attempts and finally my boss recommended step change and they have helped me every step of the way, I'm slowing getting my life back thanks to them, I highly recommend them, and thank them for all their help because if it wasn't for them I wouldn't be here today. If you're struggling honestly reach out help is there. Reviewed on: 1st May 2024

Gave me more than hope

Literally gave me hope and put clarity into a very difficult situation. So Wasy to deal with and very nice people who are well known by and respected by my creditors . The website is easy to use too.... the BEST option by a mile. Reviewed on: 1st May 2024

StepChange have changed my life.

StepChange have changed my life. They’ve taken an insurmountable amount of debt and made it more feasible. I can’t thank them enough for all the help they’ve provided. The best bit is I don’t have to talk to my creditors anymore, StepChange handle everything. Thank you very much. Reviewed on: 1st May 2024

Very good customer service plus resolving my debt pr...

Very good customer service plus resolving my debt problems Reviewed on: 1st May 2024

Saved me from committing suicide

I was drowning in debt and post COVID it became increasingly harder to keep up with my various high monthly payments. Stepchange helped me sort trough my budget and are now managing my DMP . Can't recommend them enough and their outstanding service . Reviewed on: 1st May 2024

Very clear very experienced.

Very clear very experienced.Polite .And helpful . Reviewed on: 1st May 2024

They have helped me sort out my debts so that I can...

They have helped me sort out my debts so that I can relax and stop worrying about stuff they sorted everything so I know what I can afford to pay would recommend stepchange Reviewed on: 1st May 2024

Respectful

Very nice people helping me, I'm from Thailand my English not very but stuff very polite and nice Reviewed on: 1st May 2024

The kind and practical support I received from StepC...

The kind and practical support I received from StepChange actually saved my life. Reviewed on: 1st May 2024

Stepchange Excellent Debit Management

Stepchange is a great help in dealing with debt management - customer service is excellent Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.30 from 26 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub